Customer Success Manager - North America

Are you ready to join a dynamic scale-up that's revolutionizing how global brands and agencies digitalize their operations? We are looking for a passionate Customer Success Manager who thrives on building strong client relationships and maximizing the use of innovative tools. If this sounds like you, then Mediatool is the place to make a significant impact!

Your Role:

As our next Customer Success Manager, you will be a vital part of our team, responsible for:

• Setting up new customer accounts and leading onboardings.
• Proactively engaging with customers to minimize churn.
• Developing strategies to enhance customer engagement and upsell effectively.
• Providing stellar customer support and enhancing our Help Center.
• Relaying customer feedback to our Development team and nurturing ongoing customer relationships.
  
  ️ Who You Are:

• You have at least 2 years of experience in Customer Success, Relationship Management, or as a Service Manager within the tech industry, preferably in a SaaS company.
• You have a proven track record of building strong relationships with customers, particularly at the executive level.
• You have exceptional project and change management skills, with keen attention to detail.
• You are a team player, comfortable working with teams across various time zones
  
  Our Offer:

• A competitive salary and a key role in our dynamic Sales, Marketing, and Customer Success (SMaCS) team.
• Opportunities to grow quickly in a fast-paced start-up, both locally and globally.
• An international working environment.
• A company culture that encourages proactivity, shared goals, and teamwork.

Mediatool is a rapidly growing Software as a Service (SaaS) company helping local and global brands manage their media more effectively. Our clients include major names like Kellogg's, Estée Lauder, and H&M, who trust our platform for their marketing planning and performance management.

Apply now! Let’s connect and explore how you can contribute to our team. We're reviewing applications on a rolling basis, so don't hesitate to reach out.