Job Description
WCD (formerly West Canadian Digital Imaging) is a leader in digital on-demand printing and information solutions, headquartered in Calgary, Alberta. We help our customers transform their business, empower their people, and share their story through our leading-edge technology, expansive network of resources, and entrepreneurial spirit. As a proud 70-year-old, Canadian-based private company, our rich history and deep roots in the community have forged lifetime relationships with clients, partners, and staff across Canada. We breed a caring culture centered on teamwork, excellence and creativity, and our diverse range of career opportunities support our people to expand their knowledge and grow their career. Join our team to be part of a growing organization with an entrepreneurial spirit.Role Overview
Reporting to the Team Lead, Managed Services, the incumbent is responsible for ensuring that WCD customers receive consistently high-quality products and services. A keen eye for detail and a passion for getting the job done right the first time, every time will lead to success in this position.
Responsibilities and Duties
- Provide backup support for key roles within our client environment
- Fully train to cover all WCD positions at multiple locations across Calgary, with some locations requiring print, mailroom, and reception services
- Off customer interactions, both over the phone and in person, that is courteous and results-oriented to meet the customer's need
- Order entry, project planning, assessment, and billing of orders completed in a timely fashion, following established policies and procedures
- Production of printed documents (black and white, large format, and fully colour projects) are conducted in a way that utilizes the right materials to produce a high-quality result
- Proactive management of projects that are done onsite as well as projects sent to the main plant, ensuring delivery is on schedule
- Sort and distribute intercompany mail throughout the site
- Track incoming/outgoing shipments as required
- Delivery copy paper and stationery orders
- Answer calls and maintain a rapid response rate according to agreed standards
- File data and perform other routine clerical tasks as assigned and for other departments as needed
- Order and maintain relevant office supplies
- Operate a variety of standard office machines, including a computer, variety of computer software, and phone
Education
- High school diploma or GED
- Post-secondary education in a related field is considered an asset
- A solid understanding of computers and office equipment
- Ability to adapt to changing environments, work with a variety of people, and have the flexibility to cover various positions on short notice
- Previous print production experience is considered an asset
- Knowledge of the Adobe CS Suite is considered an asset
- Strong ability to remain organized and manage multiple projects and duties
- Consistent attention to detail
- Written and verbal fluency in English
- Exceptional customer service ethic that is displayed in the passion for the work
- Desire to perform different functions daily as required
- Ability to lift 50 lbs.
Visit Original Source:
https://ca.indeed.com/viewjob
