Job Description
About FP Property Restoration
FP Property Restoration is a full-service emergency clean-up, restoration, and repair company that provides urgent emergency-response services that scale to the level of damage and disaster. We also specialize in damage mitigation for individual residential and commercial properties throughout Florida and beyond.
JOB DESCRIPTION
Summary/objective
The Business Development Manager's primary function is engaging in outside business development, this includes participating in trade shows, after-hour networking events, door-to-door canvassing, and following up on current customer needs. This position focuses on multi-family properties, adjusters, hospitality properties and managers, the medical industry, and construction companies.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Identifies opportunities, plans executes, and measures results, including the tracking of leads.
- Actively markets to new potential FP clients/relationships.
- Maintains and builds existing customer relationships in specific channels
- Develop and execute customer retention programs to meet the objectives around the growth of customers and revenue.
- Manages prospective customer activities related to development programs and demonstrates a strong business sense in approaching complex issues.
- Coordinates delivery of customer service.
- Performs follow-up with existing accounts and/or active production.
- Sells and networks at tradeshow events and conferences.
- Maintains a high level of customer service.
- Develops marketing campaigns to generate traffic throughout the portfolio while working within set budgets.
- Documents lead generation, activity, sales tracking, and analysis through the CRM system.
- Performs competitive market analysis.
- Administers marketing program/campaign development, execution, management, and analysis.
- Coordinates and manages all activities related to tradeshow/conference activity alignment of projects and daily activities with the Director of Business Development and Regional Leadership.
- Weekend Availability if Natural Disaster Occurs
Competencies
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent sales and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Ability to prioritize tasks and to delegate them as appropriate
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
Work environment
Office and administrative environments
Residential and commercial work sites
Physical Demands
Prolonged periods of sitting in vehicles and at a desk
Must be able to lift at least 15 pounds at a time
Exposure to standard work site environments
Travel required
Minimum travel outside the immediate operating area may be required
Required education and experience
- At least five years of related experience in a Business Developer Management level role within the Disaster Restoration Industry
Preferred education and experience
- BA in business management
- Five or more years experience as a Business Development Manager equivalent level role
- IICRC certifications in Water, Fire, and Mold restoration
- Management-related certifications and/or training
Business Development Manager’s performance matrix is based on the following
- Top-line revenue and revenue growth
- Net profit
- Client/customer satisfaction
- Employee recruitment and retention
- Maintaining Industry best practices and technology adoption
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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