Job Description
Come Be Part of a Mission that Matters!
Are you ready to dive into an exciting role that goes beyond the ordinary? Join our phenomenal team of Customer Support Representatives, where we turn every customer interaction into a thrilling experience. At NEOGEN, we believe in creating a workplace that's not just a job but a daily celebration of passion and teamwork.
As a Customer Support Representative at NEOGEN, you'll be at the forefront of customer support, making each interaction a delightful journey for our customers. Be part of a team that thrives on enthusiasm and loves what they do, contributing to the driving force behind our customer success.
Essential Duties and Responsibilities:
- Elevate customer satisfaction by delivering excellent and lively customer service.
- Be the first point of contact, handling customer inquiries via phone, email, and chat with a smile.
- Prioritize and escalate customer issues to meet and exceed their needs.
- Master the art of handling customer questions and troubleshooting with a positive attitude.
- Contribute to achieving KPIs, making every success a team victory.
- Assist customers with invoice questions, closing orders, and processing payments with flair.
- Become a NEOGEN expert, knowing our people, products, and services inside out.
- Resolve customer inquiries and problems independently, showcasing your expertise.
- Take ownership of processing orders and returns, ensuring a seamless experience.
- Actively participate in team huddles, meetings, and continuous education with an infectious enthusiasm.
- Embrace other tasks as assigned, turning challenges into opportunities for growth.
Qualifications
To thrive in this role, you must:
- Possess stellar phone skills, spreading joy with outstanding customer service.
- Have strong interpersonal and communication (verbal & written) skills.
- Be proficient in the Microsoft Office suite.
- Experience with Salesforce is a plus but not required.
- Welcome if you have animal industry experience, but it's not a requirement.
Education and Experience
High school diploma or equivalent required
High school diploma or equivalent required
WHO IS NEOGEN:
Neogen is home to the largest genomic operation in the world! Our worldwide genomics operations deliver innovative, affordable DNA testing for the discovery and commercial application of genomic advances that enhance the safety and abundance of life. Our genomics tools are used by farmers and ranchers, and veterinary practitioners, to provide the best animal care possible, as well as enhance breeding programs.
Neogen’s culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust — the principles that guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It’s our belief in these characteristics that provides a consistent, happy and healthy work environment for our employees.
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