Job Description

Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers! Our company has grown over 400% in the last 12 months! So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? At Support Services Group, 95% of leadership is hired from within.

We are looking for Motivated, Work From Home, Bilingual Customer Support Representative for a MAJOR fashion retailer.

Equipment for this position is required. Must be a laptop or desktop computer with Windows 10 or higher Operating System. You must have a WebCam, Headset, and High Speed Internet.

We value your contribution and believe that hard work should pay off. We offer competitive rewards and compensation, and we will work with you to maximize earnings through goal attainment.

Health, dental, and vision insurance

Accrue Paid time Off
6 Weeks of PAID training
$19.00 per hour
Weekly Attendance Bonus
Monthly KPI Incentives
Significant career development and advancement opportunities.
Work Remotely

We will work closely with successful candidates to ensure they are developed, educated, and motivated to maximize earnings and provide outstanding customer service to our clients.

Our employees are treated with respect. We foster a positive and professional work environment and strive to provide a comfortable, safe, and healthy workplace where employees feel secure and happy.

Our team will be fully engaged to provide you with the support you need in your role as a brand ambassador and world-class customer service advocate for our clients.

What we are looking for:

As with most inbound customer support roles, applicants will be required to present and offer various products and services to customers as part of a consultative sales process.

In your role as a brand ambassador, you will learn how to further satisfy customers through a process of consultative selling.

POSITION RESPONSIBILITIES:

Handle inbound contacts in a courteous, timely, and professional manner.
Listen to customers, understand their needs, and resolve customer issues.
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems.
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team
Ensure first call resolution through problem-solving and effective call handling.
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS:

Must be 18 years of age or older
High school diploma or equivalent
Speak English and French Fluently
Experience with data entry utilizing a computer
Excellent organizational, written, and oral communication skills.
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Start Date October 2nd

We’re excited for you to join our team!

Job Type: Full-time

Salary: $19.00 per hour

Benefits:

Dental care
Extended health care
Paid time off
Vision care

Schedule:

8 hour shift

Supplemental pay types:

Bonus pay
Commission pay

Application question(s):

How many years of customer service experience do you have?
Are you willing to undergo a background check?
Do you have high speed internet with the ability to connect via ethernet?
Can you work Full-Time?
To avoid delay in contacting you, what is the best email address to reach you?
What province are you in?
You will need to have your own computer, Headset and webcam. Do you have your own equipment? Apple MacBooks and Windows are supported. Must be Windows 10 or newer. Chromebooks are not supported.

Education: