Customer Service / Office Representative

Job Description

Company Type: Online Aftermarket Automotive Parts Retailer

Daily Duties:

· Reply high amounts of email inquiries with efficiency (eBay / Amazon / Website)

· Provide products, services and information to clients

· Identify customer needs to achieve satisfaction

· Resolve problems that customers may be facing in a kindly manner

· Handle complaints professionally and provide solution based on procedure

· Follow communication procedures and policies

· Meet or exceed daily quotas (minimum require 150 emails replied daily)

Pay for CS Representatives: Regular Pay for the position is $12.00 - $12.50, highly depends on experience and tasks being able to be responsible for. The duration of probation also depends on performance and attendance; up to 3 months. Starting pay also negotiable if possessing previous advanced related skills. Legitimate taxed income, legal working status required

Preferred Selection: We are currently looking for stable customer service representatives who can provide excellent customer service through email and telephone. As a representative for us, you will use your communication skills to properly maintain high customer satisfaction efficiently and effectively in a team environment.

Requirement:

· Experience in customer service

· Strong written and verbal communication skills

· Type at least 35 words per minute (wpm)

· With basic online sales or purchases experience

· Ability to adapt to different types of personalities

· Willingness to learn and help team members complete tasks

Recommended:

· Experience with installation and troubleshooting of automotive performance parts.

· Basic knowledge in the automotive field

Job Schedule: Monday thru Friday - 9:00am - 6:00pm (Hours vary everyday due to workload) Saturday 9-1pm.

Remarks: Resume must be attached, Please do NOT paste a response to this post or will be ignored.

Required education: High school or equivalent

Job Type: Full-time

Job Type: Full-time

Pay: $12.00 - $12.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Work Location: In person

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