Bilingual- Business Development Manager

Complexity and Scope of the Position

The Business Development Manager role at Chartwell is an exceptional opportunity for an enterprising, self-directed Sales/B2B professional who brings demonstrated experience in sales, a sense of urgency, a drive for results, and who genuinely enjoys interacting with seniors.

The Business Development Manager’s primary responsibility will be to drive qualified move-in referrals for a portfolio of properties by building a network of community influencers, increasing participation at regional events, and establishing community outreach opportunities with corporate markets. A dynamic and motivated individual who is able to deliver effective presentations to targeted groups, work independently, and also work within a team environment focused on customer service is required. The Business Development Manager will be responsible for building and nurturing a referral network to support Chartwell properties in the Gatineau, Ottawa, and Montreal areas. A bilingual candidate is required.

Key Activities

• Create, retain and grow a portfolio of strategic networking partnerships.
• Conduct business development activities with key referral sources to drive new business and achieve quotas of new initial contacts and permanent move-ins.
• Develop and foster professional relationships with members of the local healthcare community, real estate community, and financial community.
• Consistently build up the sales pipeline with qualified prospects from referrals.
• Source, evaluate and implement strategic sponsorships and partnerships with key groups and organizations to promote brand awareness and achieve determined business outcomes.
• Prospect and qualify new referral sources through phone, email, and various outreach conduits.
• Research companies and identify their key decision makers and alignment with Chartwell’s mission, vision, and values.
• Maintain existing referral relationships with community partners by providing support, information, education, and guidance to increase number of referrals.
• Maintain and document business development activities in the CRM (Yardi-Senior CRM).
• Participate and volunteer at local area events and provide information to the public, and community organizations.
• Coordinate and deliver presentations to groups and organizations.
• Integrate local Retirement Living Consultants (RLCs) into referral relationships.
• Identify potential referral sources and educate, nurture, and develop relationships in a defined market.
• Identify and complete networking activities as per the regional business development plan; maintain and update the plan consistently to reflect activities; ensure adherence to allocated budget.
• Actively participate in weekly management/leadership meetings to provide updates regarding networking activity, community events and other related information.
• Practice our corporate values of R.E.S.P.E.C.T.
• Other related duties, as assigned.

Qualifications

Experience:

• A minimum of 3 years previous experience in business development and building community relationships in a results-driven environment in the senior living or healthcare sector.
• Demonstrated history of success in outside sales with a focus on senior services or healthcare.
• Established network of professional business development relationships in the Gatineau and Ottawa areas highly preferred.
• Proven ability to maintain highly effective referral relationships with a large number of professional sources.
• Experience in senior housing highly preferred.

Education:

• Post-secondary education in related field is considered an asset.
• Professional sales training is considered an asset.

Skills & Abilities:

• Excellent communication skills both verbal and written.
• Solid organizational, planning, problem solving, follow through and detail skills.
• Ability to multi-task, network and promote services.
• Results focused in a pro-active busy environment.
• Ability to plan, organize, and execute business development and community integration plans.
• In-depth knowledge of the local community and surrounding areas
• Computer literate with knowledge of related software programs (e.g., Microsoft Office – Excel, Word and Power Point, Google docs). Comfortable with CRM software (e.g., Yardi).

Special Requirements

• Must live within commuting distance to Gatineau/Ottawa region.
• Must be fluent in English and French.
• Must possess flexibility to participate in evenings and weekend events and functions.
• Valid provincial driver’s license required as is access to a vehicle.
• Criminal Reference Check and Vulnerable Persons Check.