Customer Success Specialist

CUSTOMER SUCCESS SPECIALIST – SPARTAKUS TECHNOLOGIES

Since 2016, Spartakus Technologies has been helping businesses thrive through the implementation of digital asset tracking solutions and high-end maintenance and reliability consulting and training.

We are looking for a high-performing Customer Success Specialist to play a pivotal role in implementing and boosting the adoption of Spartakus APM. As a crucial member of our asset health management software team, you will lead clients through the entire lifecycle, from initial implementation to contract renewals, ensuring our solutions become indispensable.

What you bring to the table

• Act as subject matter expert for Spartakus APM, including development of documentation related to customer training and user guides
• Help customers find creative uses of our solution to meet their reliability needs
• Travel occasionally on site to support the implementation and training of field users (operators, mechanics, maintenance technicians, reliability engineers, planners)
• Demonstrate judgment and initiative to satisfy and serve all stakeholders
• Document savings made by our customers thanks to our solution
• Collaborate with Technical Sales Specialist on outreach strategy to increase customer engagement, drive adoption of our solutions and maintain high levels of customer retention
• Work with internal team to gather insights on customer behavior and product feedback to drive customer success and Spartakus Technologies growth

Essential skills and qualifications to be successful

• Technician or Bachelor’s Degree or equivalent work experience
• Approximately 2-3 years of experience in implementation, customer success and/or account servicing or Reliability engineering
• Creative problem-solver that can envision and articulate solutions to complex customer problems and issues
• Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely
• Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally
• Experience in developing and delivering, via phone and email, web-based training for customers preferred
• Working knowledge of the Internet and web-based applications
• Excellent ability to multi-task; must have a high level attention to detail and accuracy
• Consistently demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
• Must be well organized
• Must work well across multiple teams: sales, product, technology, marketing and customer support
• Knowledge of Condition monitoring or Reliability engineering is desirable
• Experience working with Salesforce.com or other CRM (customer relation management) tools desirable
• Experience working with MS Office applications

WORK LOCATION : Kirkland, Quebec – must be willing to travel

Working at Spartakus Technologies

Spartakus Technologies has a collaborative work environment that encourages innovation and entrepreneurial thinking. At Spartakus, we're all about saving valuable time and resources. Our values compel us to think differently, to act with integrity and to empower and improve industry.

Immerse yourself in an inclusive work environment fueled by success-driven people. Join us for team-building activities, employee appreciation events and state-of-the-art offices.

Experience

Preferred

• 2 - 3 years: Technician or Bachelor’s Degree or equivalent work experience

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility