Job Description

Field Installation

Ideal candidate locations include:

Ft Wayne, IN - Augusta/Athens, GA - Blair, NE - Youngstown, OH -Steubenville, OH

Anova is seeking a Field Installer/Customer Success Rep to join our team to assist in the installation process and training of our contracted installation technicians. The Field Installer/Customer Success Rep will be a key player in the on-site customer relationship and quality assurance of installations performed for those customers. The position is full-time with approximately 50-75% travel.

About the Role:

The Field Installer/Customer Success Rep is responsible for performing device installations on residential and commercial fuel tanks
Secondary responsibilities would include working in a customer support role answering calls and emails to assist our customers when not out in the field supporting installations
Installation of the product will include use of a screwdriver, tape measure, pipe wrench, reliable transportation and a smartphone to utilize Anova’s suite of mobile applications
Travel to customer locations to install monitors
Escalate any customer concerns to the Installation Coordinator or Installation Program Manager
Participate in meetings with customers, sales and installations as a representative of the installations department
Review and report on daily/weekly progress
Primary job duties would involve travel on a Monday through Friday basis 50%-75% of the time. Typical work would be regional, with travel by vehicle, and some exceptions with air travel may be required
Draft/create or edit additional or existing training documentation as related to the field installation program
Travel to customer locations to troubleshoot installation or device issues
Onboarding and training will take place at the Anova Nebraska office

About You:

Confident, articulate, and effective communicator with a hands-on, rollup the sleeves attitude to juggle multiple projects and workstreams
Valid standard driver license with a clean driving record
Able to operate a mobile phone to activate and set up cellular monitors for fuel and lubricant tanks
Proficient with simple hand tools (screwdrivers, tape measure, etc.)
Able to manage time effectively and efficiently, to travel through a route with many stops
Personable with the public, as the role will include end-customer interaction
Proficient with computer applications, including Microsoft Office – Excel Basics are a must, Intermediate Excel skills (VLOOKUP, IF, CONCATENATE, etc.) are a plus!
High School diploma or equivalent (GED) required.
A Front Lines Liaison: You rise to the role of representing the Anova brand, you believe in our mission, and you enjoy connecting customers to the right products for their individual needs
A Confident Communicator: Never afraid to pick up the phone, meet designated targets, and close new business
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our customers

ABOUT ANOVA

We are very proudly “one” Anova — built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,000,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world more safe, efficient, and reliable.

We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance, to recognition and reward, and so much more — we've got you covered.