Job Description

Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands.

But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction.

Zoho's Creator team is seeking an additional Technical Software Solutions Engineer.

Role:

Plan, Build, and Demonstrate solutions built on Zoho's Developer Platform (Zoho Creator, Zoho Flow, Zoho Analytics, Zoho Catalyst etc.)
Provide technical assistance, training, and best practice consultations
Understand and master a wide variety of business processes and workflows
Support our customers in a timely manner with passion and integrity
Anything else that needs to be done that adds value to the business, our customers and your co-workers

Please note, this is an in-office position on a full-time basis.

Responsibilities:

Master multiple Zoho applications
Collaborate with the sales team to understand customer needs and develop tailored solutions using the Zoho platform
Conduct product demonstrations and presentations to showcase the features and capabilities of our software to potential clients
Assist in the technical qualification of leads and provide expertise during the sales process to ensure alignment with customer requirements
Develop and maintain a deep understanding of our product offerings, industry trends, and competitive landscape to effectively position our solutions
Work closely with product management and engineering teams to relay customer feedback and contribute to product enhancement initiatives
Create technical documentation, including solution architectures, integration guides, and best practices, to support customer implementations
Lead proof of concept (POC) engagements to validate the feasibility and value of our solutions in customer environments
Provide training and support to customers and internal stakeholders on the use and implementation of our software solutions
Act as a trusted advisor to customers, offering guidance on solution design, deployment strategies, and optimization opportunities
Continuously improve and expand technical knowledge through self-study, training, and participation in industry events to stay abreast of emerging technologies and market trends
Travel on-site to customer and event locations. Less than 10% of the year.

Skills:

Technical proficiency in software development. Bonus for having knowledge of programming languages such as Java, Python, or JavaScript.
Basic to intermediate understanding of cloud computing platforms.
Ability to understand and articulate complex technical concepts to both technical and non-technical audiences.
Excellent presentation and communication skills, with the ability to deliver engaging product demonstrations and communicate effectively with customers.
Deep understanding of SaaS solutions, including architecture, deployment models, and integration capabilities.
Strong problem-solving skills and the ability to troubleshoot technical issues in customer environments.
Strong customer focus and the ability to build and maintain relationships with key stakeholders, including customers, sales teams, and product managers.
Proven ability to work independently and manage multiple priorities in a fast-paced environment, with a focus on delivering results and driving customer success.

Compensation/Benefits:

Permanent employees are offered competitive pay and a full suite of benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k.

What you should know about Zoho before applying:

Zoho is and will always be a privately held company because we prefer to focus on customers and employees rather than shareholders. That means prospective employees should not join Zoho in pursuit of a large, lump-sum payout or lavish stock options.

Zoho does not aspire to the "cool tech-company" image, preferring instead to embrace a more down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed.

Our ideal candidate is looking to build a long-term career at Zoho. In exchange, we clear space for people to grow and progress within our organization, offering the freedom to explore new passions and expand areas of responsibility and ownership.

Candidates who are looking for a short-term gig are discouraged from applying.

Zoho is a low-ego company. We care very little about job titles and status, preferring instead to reward employees of all levels for their flexibility, values, and creative ambition. Candidates who are highly invested in hierarchy tend to struggle with Zoho's flat organizational culture.

Zoho rewards independent self-starters who can learn on the job. Rather than structuring work around daily feedback or tightly managed performance metrics, we prefer to give employees a high degree of freedom, but in exchange, they must be motivated to actively drive their own success. We do not micromanage, but we don't hand hold either.

Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.

This is not a remote position.