Customer Service Manager

Location: Portland, OR (97211)

FT/PT Status: Full Time
Shift: Day Shift - (In Office/ Non-Remote)
Hourly Rate: DOE

United Salad Co. is one of the area’s largest family owned distributors of fresh produce, grocery and foodservice products across the Pacific Northwest region. We distribute produce to national and independent grocers, restaurants, schools and other institutions from local farmers and growers across the globe.

Benefits Include:

• Medical & Dental insurance through Kaiser.
• PTO accruals begin on the first day!
• 401(k) Retirement Plan

Responsibilities:

• Oversee the customer service department and ensure that all team members are trained and equipped to provide outstanding service to our customers.
• Develop and implement customer service policies and procedures to streamline processes and enhance the overall customer experience.
• Act as the primary point of contact for escalated customer inquiries and complaints, and work to resolve issues in a timely and effective manner.
• Collaborate with other departments, such as sales, operations, and logistics, to address customer needs and ensure smooth order fulfillment.
• Responsible for collaborating transparently with management, seeking feedback, and following guidance to tackle challenges and align with departmental direction effectively.
• Conduct weekly coaching sessions with each team member, providing training, feedback, and fostering open communication to keep everyone aligned with the company's mission.
• Monitor customer satisfaction metrics and develop strategies to increase satisfaction levels and loyalty.
• Lead by example and inspire a culture of excellence, professionalism, and teamwork within the customer service department.
• Other duties as they may apply.

Job Qualifications:

• Minimum of 3-5 years of experience in customer service management, preferably in the food distribution or logistics industry.
• Strong leadership skills with the ability to motivate and inspire team members to achieve their goals.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers.
• Proven track record of delivering high levels of customer satisfaction and resolving issues in a proactive and professional manner.
• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities and business needs.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM).

• Position is contingent upon a successful background check, an acceptable motor vehicle records check and ability to pass a drug screen, including THC.