Job Description

Kelowna Hyundai is looking for a Service Sales Representative to join our team!

Kot Auto Group has completed its new facility; this state-of-the-art Hyundai
Dealership is now fully operational. Our new Service Lane and shop is equipped with the most up to date automotive equipment; Alignment system, Tire Changers and
Inspection equipment. With growth comes new job opportunities; Kelowna Hyundai is
looking for passionate people who are motivated to grow with a busy service team. Our preferred candidate would have at least 1 year of previous experience in the automotive or hospitality industry.

To ensure optimum customer service, we’re hiring a Service Sales Representative to work one-on-one with our guests. This opportunity has great earning potential! Starting wage guaranteed at $60,000 with pay range of $60,000 - $100,000!

Responsibilities:

Welcome all incoming guests in a timely and friendly manner
Sell & recommend maintenance and repairs to service customers
Create and write service orders
Ensure work orders are written with accuracy
Provide accurate written cost estimates for labor and parts
Follow up on unsold work
Liaise with Technicians to ensure proper work flow
Develop and create lasting guest relationships
Deliver exceptional customer service at all times
Ensure guests are contacted regarding any changes in the estimate or completion time
Explain to all guests the cost and requirements of their service in full detail
At time of check out explain the completed work and all the charges to the guest
Keep up with maintaining the organization of the department by keeping the service forms, menu and pricing guides up to date

The requirements:

1+ years experience in a service advisor role is preferred
Customer focused with strong customer service skills
Works well under pressure
The ability work in a fast-paced environment with the ability to multi task
Organized, motivated and a self-starter
Computer skills and experience with Microsoft office would be considered a asset
Enjoy working with a diverse group of individuals
PBS experience and knowledge would be considered an asset
Flexible schedule with the ability to work Saturdays
Must have the legal right to work in Canada
Must have a valid and clean driver licence

The Service Sales Representative is responsible for delivering a positive guest experience while the client's vehicle is in service. The Representative will ensure that Kelowna Hyundai's procedures are followed and executed with excellence.

Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Kot Auto Group - Kelowna Hyundai is an equal opportunity employer with a unique team and working environment.

Why choose us!

We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 9 award winning dealerships across BC. As an established and growing company we offer:

Competitive pay
Comprehensive group benefits plan
Employee and Family Assistance Program
Life Insurance
Apprenticeship and Training programs
Mentorship
Long Service Awards – commencing at 2 years service
Regular social/team building events
Community Involvement: Volunteering and donating
Career growth and security

Who are we:

Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our guests' expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.

#INDHigh

Job Types: Full-time, Permanent

Pay: $60,000.00-$100,000.00 per year

Benefits: