Job Description
Harvard Business Publishing
(HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!
The opportunity
Are you passionate about education and ready to make a meaningful impact? Look no further! As a Digital Product Specialist at HBP, you’ll play a pivotal role in shaping the future of classroom learning. Join our dynamic team and be part of an exciting journey.
What you'll do
- Faculty Engagement: As the face of HBP eLearning products, you’ll engage directly with faculty members. Your mission? To understand their unique needs and challenges, ensuring they effectively utilize our eProducts in the classroom. Conduct engaging eProduct demos and webinars for groups and individual faculty, leveraging your product expertise to showcase the value of our solutions.
- Market Penetration: Collaborate with Sales and Customer Success teams to drive adoption across existing and new accounts in the Higher Education sector. Your mission? To amplify the impact of eProducts in classrooms.
- Live Support: Provide online support during eProduct implementation, particularly for simulations. Your goal? To ensure seamless delivery and enhance the teaching experience for faculty.
- Feedback Loop: Be the conduit for timely product and market feedback. Share key trends, opportunities, and developments with academic colleagues and management. Your insights will shape our continuous improvement efforts.
What you’ll bring
- Customer Focus: Faculty members aren’t just customers; they are our partners. We are seeking a customer-obsessed, empathetic leader that gets excited about problem-solving and providing exceptional service.
- Integrity: You will encounter a variety of scenarios that may test your values. You must understand the impact of violating ethical standards and must be willing to voice any concerns.
- Innovation: we are looking for a self-starter that will confidently propose new ideas and solutions. Not satisfied with the status quo? Look for new ways to better serve our clients!
- Accountability: Act like an owner with a clear sense of ownership. As a steward of the Harvard Business Publishing brand, we expect you to work with your peers to establish clear processes and measure success.
You’ll stand out if you have
- Domain expertise: If you have worked in Higher Education or have technical support/customer
What we offer
As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!
HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
$65,000 - $75,000 USD
Above is the annualized pay range for this position. This position is also eligible to participate in HBP’s sales variable bonus plan. Actual salary will be set based upon a range of factors, including external benchmark market data, individual knowledge, skills, experience, location, and internal equity.
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