Job Description
Fun & Energetic Work Environment! Join the Real Floors Team today!
Job Title:Bilingual (required) Operations Associate
Job Type: Direct / Full-Time
Location: 5224 Miller Rd., Unit A-3, Columbus, GA 31909
Hours: Monday - Friday / 8:30 AM to 5:30 PM
Company Overview: Real Floors, Inc. has been named a Top Workplace for 8 years in a row! With over 36 years of experience, we specialize in installing flooring for apartment buildings, student housing, and, more recently, the growing single-family rental homes market. Join our close-knit, family-oriented team and enjoy fantastic benefits as we continue to prioritize the well-being and happiness of our employees.
Job Overview: We are looking to welcome a BILINGUAL professional to oversee the activities of our subcontracted flooring installers for our Atlanta market. This position will focus on dispatching subcontractor work orders, processing inspections and deliveries, and providing support to our subcontractors during installations.
Responsibilities:
- Communicate with our subcontracted flooring installers to assign work orders efficiently.
- Review subcontractor payroll sheets for accuracy, ensuring that all payment details are correct.
- Communicate with subcontractors and colleagues to resolve any work order issues.
- Research issues related to work order chargebacks and warranties.
- Utilize your in-depth knowledge of our products and services to satisfy customers and retain business.
- Interact seamlessly with other Real Floors employees in various roles and functions, including sales, operations, warehouse, inventory, billing, and quality assurance, to provide a positive customer experience.
- Be willing to perform additional duties as necessary to support the team and company goals.
Qualifications:
- Preferred 2+ years of experience in providing phone-based customer support. Demonstrated ability to handle customer inquiries efficiently and professionally.
- Fluency in both English and Spanish is required.
- Ability to accurately perform data entry tasks while engaging in phone conversations.
- Detail-oriented, self-motivated, and organized individual with a keen eye for accuracy.
- Proactive in identifying, researching, and resolving problems as they arise. Takes initiative to solve issues and assist others when needed.
- Proficient in corresponding effectively and professionally via email.
- Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
- Prior experience in the flooring industry is preferred, but a willingness to learn and adapt is equally valued in potential candidates.
AMAZING BENEFITS:
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, staffing agencies, and other third parties will not be considered.
- 8 Paid Holidays
- FREE $15k Life Insurance
- FREE access to a Financial Advisor
- FREE Long and Short-Term Disability Insurance
- Employee loan program - 0% interest
- Gym membership reimbursement
- Health, Dental, & Vision Care Insurance options
- Retirement 401(k) + 25% company match up to 15%
- Chance to enroll in Real Floors University 3-week program
- Annual discretionary bonus
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, staffing agencies, and other third parties will not be considered.
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