Job Description

About United Canada Inc.:

United Canada Inc. is a dynamic and growing company located in Richmond Hill, Ontario.

United Canada Inc. works with leading worldwide manufacturers and distributors to offer a range of high-quality products including medical supplies, safety gear, personal care items, ergonomic office furniture, and at-home care products. Additionally, United Canada Inc. is committed to providing exceptional customer service and ensuring customers are satisfied with the product they are receiving.

To learn more visit https://unitedcanadainc.com.

Who we’re looking for:

If you’re an energetic, detail oriented and focused individual who enjoys working in a fast-paced environment and can effectively multi-task, we’re looking for you!

Overview of Position:

The Shipping Coordinator will be responsible for picking, scheduling and tracking all outgoing shipments, and responding to all customer inquiries via phone and/or email.

Job Responsibilities:

· Manage all outgoing shipments, including picking the items in each order, creating the shipping label and ensuring prepared shipments are going out on time

· Processing customer payments and issuing refunds from time to time

· Informing the purchasing team of any out-of-stock items in a timely manner

· Building product knowledge to ensure the correct items are being sent to our customers and you’re able to effectively answer any product inquiries they may have

· Assist any walk-in customers with order pickups, in-store purchases, product inquiries etc.

· Liaise with shipping companies to resolve any issues that may arise with shipments

· Working with the rest of the CS team to resolve customer complaints and requests, including providing shipments on outgoing orders

· Regularly checking the CS email to ensure inquiries and requests for information are being responses to in a timely manner

· Notify the appropriate departments about any shipments with special delivery instructions

· Maintain records of completed shipments and resolved customer complaints as per the companies procedures

· Other duties as assigned

Knowledge, Skills, Abilities, and Other Requirements:

· Proficient in Microsoft systems

· Familiar with 3PL systems

· Fluent in written and spoken English, with excellent reading and writing skills and attention to detail

· Excellent customer service skills

· Problem solving skills, takes initiative to find creative solutions to problems

· Strong time management and organizational skills

· Ability to work in a fast-paced environment

· Ability to work efficiently, both independently and as a team

· Ability to multitask

· Outgoing, bubbly and friendly demeanor an asset!

Working Conditions:

· Office environment (this is not a work from home or a hybrid position).

· Sedentary, working at a desk/picking orders in a warehouse environment

· Using the computer and phone for prolonged periods of time

Experience:

· 1-2 years’ experience in a customer service role

· 1 year experience working in a logistics environment

Education:

· Must be finished school (this is a full time, permanent position).

· University or college degree/diploma in administration, business, or a combination of education and relevant experience

Job Type:

· Full time, Monday to Friday, 9:00 a.m. to 5:00 p.m.

Location:

· In office

· 111 Granton Drive, Unit 412, Richmond Hill, Ontario L4B 1L5

What’s In It For You?

Compensation

· Health, dental and vision benefits after successful completion of probation period

· Free Goodlife Fitness membership after successful completion of probation period

· 20-22/hr based on previous experience

Other

· Work in a friendly, relaxed environment.

· Be a valued member of a team that cares about your ideas and opinions.

· Company lunches.

· Fully stocked kitchen (coffee, tea, pop, and tons of snacks, etc.).

· On site parking.

· Employee discount.

Equal Opportunity Statement:

United Canada Inc. is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

COVID-19 Statement:

United Canada Inc. has a COVID-19 workplace policy in place to reduce the risk of COVID-19. This includes physical distancing, continuous making, hand hygiene, and other precautions.

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 35 per week

Benefits: