Sales and Marketing Coordinator

Job Description

COMPANY BACKGROUND

Ikou Inc. is a leading North American direct-to-consumer retailer, manufacturer, and distributor of premium bathroom lifestyle products, including vanities, faucets and accessories

Company Values

Team Player

• Collaborative : Actively engage in discussions, listen to others' and be

curious. Encourage a culture where every team member feels valued

and heard. We make each other better by providing feedback and

developing each other's capabilities.

• Supportive : Offer help to your fellow team members, and be willing to

step outside one's specific role to support team objectives. Celebrate

successes and learn from failures together.

• Adaptable : Demonstrate flexibility in responding to changes in tasks,

team dynamics and business changes. Embrace change, and be willing

to adjust one's own approach for the benefit of others.

Accountable

• Take Ownership: Take accountability and be proud of your work. Own

the outcome you’re striving for and take pride in your work. Be

transparent in your journey.

• Resourceful: Be creative and resourceful in solving problems. Show

courage in finding effective ways to achieve goals.

• Proactive : Demonstrate initiative and always strive to go above and

beyond, no matter the task.

Premium Customer Experience

• Above and beyond: Actively listen to customers to understand their

needs and expectations. Provide an experience that is above and

beyond their expectations. Under promise, over deliver.

• Attention to Detail: Ensure that every customer interaction and

product/service delivery is of the highest quality. Strive for a premium

product experience 100% of the time.

• Responsive: Respond to customer inquiries and issues quickly.

Anticipate customer needs and ensure a premium experience that wows

them. Strive for something memorable.

We hold high regard to our company values and we expect the same to all employees who join Ikou.

Overview

We are seeking a tenured Sales Coordinator to support the Head of Sales and Account Managers by administering the sales information system and provide all other administrative services for the Sales and Marketing department and staff. We prefer candidates who have experience with big box companies, required knowledge of the promo process with big box companies (specifically Costco, Lowes, Home Depot). The candidate will also have a strong e-commerce background and be familiar with online E-commerce procedures and expectations. Applicant must have at least 5+ years of experience, proven track record, pro-active and can work in a fast-paced team environment.

Duties and Responsibilities

· Provide administrative assistance to Sales and Marketing department including producing letters, memos, reports, spreadsheets, filing; and general administration for the sales department

· Responsible for end-to-end operational management of product listing on our partner portals (Nationals) including duties such as to monitor accuracy, reviews and any other daily operational needs, red-flag issues on partner website like incorrect product details mentioned or incorrect inventory ‘stock out’, and coordinate with the external partner to provide all backend details for our new website

· Responsible for handling daily sales operations including any retailer related forms, promo documentation, promo calendar maintenance

· Coordinate the process for onboarding products, step by step process of product launch

· launching promotions and other sales and marketing related functions

· Managing our CRM and customer portals -Commerchub, Hubspot and SPS commerce

· Pricing analysis, Review Ikou pricing

· Working with retail buyers to ensure promo schedules are adhered to and ensure the promo plan is onboarded

· Understanding of our competitors and their pricing – ensure we remain competitive in like product

· Create presentations – use of Canva is considered an asset

· Coordinating with outside resources for media use (Renderings, website etc)

· Maintain Sales Dashboards and promo calendars

· Understanding of our competitors and their pricing – ensure we remain competitive in like product

· Creation and maintenance of product and customers and co-ordinate within internal teams to gather/ verify information

· Responsible for handling daily sales operations including any retailer related forms, promo documentation, promo calendar maintenance

· Responsible for onboarding products and launching promotions and other sales and marketing related functions.

· Understanding of our competitors and their pricing – ensure we remain competitive in like product

· Coordinate social media initiatives

These are illustrative duties and the job holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the Company.

Skills and Qualifications

· Excellent presentation skills *

· Detailed oriented *

· CommerceHub experience required *

· Hub Spot knowledge or CRM equivalent *

· Must be very proficient with Excel, database software.*

· Able to Work in a fast-paced and intense environment

· Organized planner and time management skill *

· Excellent written and oral communication skills, can-do attitude *

· Proactive attitude, self starter self-directed

· Well-spoken, detailed oriented, curious and resourceful

Job Type: Full-time

Experience:

· Sales and Marketing Coordinator or Sales Admin: 5 years+

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Sales and Marketing Coordinator: 5 years (required)

Language:

• English (required)

Work Location: Hybrid remote in Markham, ON L3R 1E8

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