Application Sales Representative

Within the world of electrification and cable management, no one does it better than Conductix-Wampfler! From conductor bar systems to automation technology, we’re the industry leader with a global footprint large enough to handle all of our customers needs. If you find building relationships rewarding, and enjoy identifying creative solutions to problems, then you may thrive as an Application Sales Representative on our Inside Sales Team!

In this position, you will be a critical member of the Inside Sales team, assisting customers with many of their day-to-day requests, including:

• Working with our customers to develop solutions within our product and service offering that best meet their needs.
• Coordinating with the outside sales force on customer requests, market demands, and emerging trends.
• Team up cross-departmentally to develop custom applications and solutions
• Following-up with customers regarding active quotations and existing orders

This position is multi-faceted, and in a medium-sized organization, so you must interact comfortably with other departments regularly. Must be comfortable in a technical product setting.

Qualified candidates will possess the following:

• 1-3 years experience in project estimating, sales, and customer support
• Working knowledge of Microsoft Office applications
• Ability to read and understand technical specifications and drawings
• Comfortable engaging via telephone, virtual platform, and in-person

If you enjoy working on a team with the drive to build relationships and deliver high quality solutions to customers, then we’re the team for you!

Conductix-Wampfler offers a great starting wage, with health, dental, and life insurance, 401k plan, paid vacation/personal time and holidays, profit sharing and tuition reimbursement program.

Please send resume to rogene.smith@conductix.com or apply online at www.conductix.us under careers.

Drug-free workplace/EOE

See full job description below:

SUMMARY

The Application Sales Representative works with customers and prospects, primarily by telephone and E-mail, to develop appropriate product specifications and quotations; and work through product-specific issues for Conductix-Wampfler products. The Application Sales Representative (ASR) associate works closely with other members of SMO Americas, the outside sales force, and the COEs to ensure customer satisfaction.

As a primary internal point of contact for customers and prospects, an ASR associate must determine customers’ requirements and quote the appropriate solution. As such, he/she is responsible for knowing multiple products well enough to be able to determine and quote solutions for a variety of basic applications. A large percentage of system quotes created by the ASR associate will be completed with the use of QuickQuote, but he/she will have the opportunity to quote straightforward engineered systems using other methods as well.

The Application Sales Representative associate must be able to handle multiple tasks in a fast-paced environment, be extremely well-organized, and take the initiative to complete assigned tasks – all while providing an exceptional level of customer service and cultivating strong relationships with customers.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (and any other duties that may be assigned):

Primary Duties:

• Develop and maintain a strong understanding of all the products CX-WA USA offers, and a good understanding of the applications in which they are used.
• Determine product needs and develop both parts and systems quotations in response to customer requests.
• Provide technical information (e.g., drawings) relating to quotations and customer requests.
• Stay abreast of major quotations, and work with outside sales force, Market Development Manager, or others as needed to put Conductix-Wampfler in the best possible position to win the business.
• Handle day-to-day customer requests, such as providing price and availability, and determining the status of quotes, orders, and shipments.
• Enter customer complaints/concerns immediately upon learning of them.
• Initiate involvement by technical personnel for more complex issues or product failures.
• Generate Engineering Requests for activities such as the creation of new part numbers and bills of materials.
• Maintain project status CRM to ensure timely processing and robust customer support.

Secondary Duties:

• Routinely update customer records in Navpoint during and following customer interactions.
• Reschedule orders with manufacturing
• Supports the Quality and EHS policy.
• Upholds the Core Values.

Travel is infrequent. However, travel to support a trade show or occasional visits to customer's facility or job site may be necessary to support the customer; facilitate learning; or improve knowledge of applications, markets, field issues, or usage of products.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, profit, gross margin, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.