Job Description
At over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!
Job Overview:
The Web Desk Associate is the middle person between content teams and those who consume the content. They receive and triage feedback including suggestions and inaccuracies about customer-facing web content and channel/assign the issue to the team member(s) who create and maintain this content. They will track requests from start to finish and keep the respective parties informed of the status throughout the process. They work to develop relationships across the company to ensure internal users know they have an available resource to resolve content errors and to develop knowledge to ensure all requests, even those outside the Web Desk scope, get to the correct parties.
The Web Desk Associate is expected to optimize, improve and document the web desk workflows and processes. He/she works to update processes and systems by gathering requirements, documenting finding, making necessary requests for system updates, and following those requests to completion.
Essential Responsibilities:
- Assign and channel content requests to the responsible team member(s), ensuring each of them is addressed.
- Build partnerships across the company and collaborate with various departments to understand and resolve.
- Maintain open channel of communications between stake holders, making sure each party is involved.
- Track and follow up on requests, ensuring completion within expected time frames
- Compile and coordinate Web Trainings and maintain the training schedule in conjunction with the sales development department
- Maintain and update the Manufacturer directory on B&H website
- Document workflow and processes
- Develop requirements and make requests to improve workflow and system functionality
- Strong interpersonal skills
- Articulate communication and analytical thinker
- Project management/coordination abilities
- Proficiency in the MS Office suite (Word, Excel, Outlook)
- Proficient with UNIX or other Text entry interface software
- Familiarity with help desk and content systems (JIRA, DES, Salesforce)
- Project management experiences or knowledge (waterfall)
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
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