Job Description

Inside Sales Representative - Parts Department

About Us:

At Kvalinc.com, we are committed to providing top-quality parts and exceptional service to our valued customers. As a leader in the door machinery industry, we prioritize customer satisfaction and strive to exceed expectations in every interaction.

Inside Sales Representative - Parts Department

Job Description:

We are seeking a talented and motivated Inside Sales Representative who excels in a fast-paced technical environment. As a key member of our team, you will play a crucial role in driving order acquisition and revenue growth for our parts department. If you thrive on making connections, researching solutions, exceeding targets and contributing to a collaborative team, we want to hear from you.

Responsibilities:

Source new sales opportunities through inbound follow-up and proactive outbound “warm” calls and emails.
Process and maintain customer orders. Provide price quotes, and quote follow up.
Close sales and consistently achieve quarterly sales targets.
Act as the initial point of contact for all incoming customer requests, purchase orders, emails, calls, and inquiries, adeptly triaging them to the appropriate sales representative while also handling a portion of them independently.
Identify and assess opportunities, effectively upsell and cross-sell parts.
Assist in maintaining the E-Commerce operations, including processing orders, updating the parts store inventory, ensuring accuracy, relevance, and completeness of product listings, and promptly addressing any discrepancies or issues to maintain a seamless online shopping experience for customers.
Conduct thorough research on active accounts, identify key decision-makers, and generate interest in our parts offerings.
Maintain and expand a comprehensive database of prospects within your active customer base.

Skills Required:

Minimum of three years’ experience in inside sales or customer service, within an office environment. Or, a 4-year college degree with one year of sales or customer service experience.
Proven track record in inside sales or customer service, preferably within the parts industry.
Demonstrated success in consistently exceeding sales targets or exceeding customer expectations.
Strong phone presence with experience in making and receiving a high volume of calls per day.
Capable of working under pressure and meeting deadlines. Goal oriented with a continual drive to succeed.
Proficient in computer usage, with the ability to quickly adapt and intuitively navigate software applications such as Microsoft Word, Excel, online resources (including intranet platforms), and phone systems.
Experience working with CRM systems, such as Salesforce or similar, is preferred but not required.
Exceptional verbal and written communication skills.
Effective listening skills coupled with a sharp memory for retaining key information.
Strong multitasking, prioritization, and time management skills, even in the face of interruptions.
Self-motivated with a positive outgoing attitude. The ability to work autonomously.

Why Join Us:

Opportunity to be a part of a dynamic and growing company.
Benefit from a competitive salary alongside additional sales incentives customized to recognize both team and individual achievements.
Comprehensive benefits package.
Supportive and collaborative work environment.
Opportunities for career advancement.
Family owned and operated business, where you’ll find a supportive team and a culture that fosters a sense of belonging, far from the corporate atmosphere.
Working schedule is 7:00AM to 3:30PM, Monday through Friday.

Job Type: Full-time

Pay: $28.00 - $29.00 per hour

Expected hours: 40 per week

Benefits: