Email Account Management Administrator (INFORMATION SYSTEMS ANALYST I, OPT C)

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Email Account Management Administrator, providing technical support to users of the electronic mail accounts for the Illinois Enterprise E-mail network. In this role you will provide professional information, training, and problem solving through telephone support or direct contact with e-mail users. In addition, you will serve as e-mail administrator for Microsoft Exchange/Outlook support and assist in maintaining PIM related documentation. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position with DoIT!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general direction, serves as an Email Account Management Administrator for the Department of Innovation & Technology (DoIT) performs professional advisory functions in Client Services by providing tier II support for end-users of electronic email accounts for the Illinois Enterprise E-mail Network.
• Serves as e-mail administrator for Microsoft Exchange/Outlook support performing difficult and specialized work in in PIM Services.
• Assists in communicating with agency, help desk, management team and post migration team ensuring new and modified procedures are accurately distributed.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
• Requires one (1) year of professional experience in Client Services or a related Information Technology field.

Specialized Skills

• Requires one (1) year of professional experience managing accounts and data in Active Directory, eDirectory, Microsoft Desktop OS, Enterprise Vault, or TCP/IP
• Requires one (1) year of professional experience configuring email clients utilizing Exchange client, e-mail server administration, or e-mail migration methods and procedures.
• Requires one (1) year of professional experience providing technical support to end users in a computer help desk environment.
• Requires one (1) year of professional experience monitoring requests and assigning tasks within a help desk ticketing system.

Preferred Qualifications

• One (1) year of professional experience managing accounts and data in Active Directory, eDirectory, Microsoft Desktop OS, Enterprise Vault, or TCP/IP
• One (1) year of professional experience configuring email clients utilizing Exchange client, E-email server administration, or e-mail migration methods and procedures.
• One (1) year of professional experience providing technical support to end users in a computer help desk environment.
• One (1) year of professional experience monitoring requests and assigning tasks within a help desk ticketing system.
• Extensive knowledge of mobile device management and support.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Ability to analyze and diagnose system issues and coordinate efforts to resolve.
• Developed verbal and written communication skills to present technical information to others with clarity and precision.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires ability to travel in performance of duties.
• Requires self-disclosure of criminal history.
• Requires ability to serve on an on-call basis.
• Requires ability to pass a position specific, agency required background check.
• Requires ability to use agency-supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
• Requires ability to attend seminars, conferences, and trainings to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.