Job Description

If you’re looking for an opportunity to join the automotive industry as a valued team member, your search is complete. Mountain View has a great history of providing excellent career opportunities in the Greater Chattanooga area for sharp, energetic people. Our dealerships are family-owned, and our loyal customer base has driven our businesses' success since 1981! We're always seeking qualified, top talent to continue to grow with us.
MTN View Ford/ Lincoln in Chattanooga is hiring a Service Advisor! If you're interested in joining our team, apply to join this great team today!
What We Offer

Medical, Dental and Vision
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee Assistance Program for all employees (EAP)
Long term job security
Health and wellness
FANTASTIC discounts on products and services

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Clean Background Check
CDK Experience
At least two years Service Advisor experience

We are an equal opportunity employer. MTN View does not discriminate in employment and prohibits discrimination/harassment in employment on the basis of race, color, religion, sex (including pregnancy and gender expression and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Benefits: