Job Description

GENERAL SUMMARY

Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual’s home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

SPECIFIC PROGRAM DESCRIPTIONS

Program for Intensive Care Coordination (PICC) – is a multidisciplinary mental health team in partnership with San Antonio Police Mental Health Unit (SAPD), San Antonio Fire Department (SAFD) and The Southwest Texas Regional Advisory Council (STRAC). The team consists of mental health professionals, mental health officers and medic. As part of this team, an approach was created in effort to reduce emergency detentions and the subsequent use of emergency and inpatient services by providing ongoing engagement and wraparound care tailored specifically to each patient’s unique needs. This program requires a rotating on call work schedule as well as working on holidays.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

Assists with the development of new/temporary programs that arise in response to catalyst incidents such as community needs, natural disasters, etc.
Completes indirect support activities including documentation, correspondence, death review packets, and prescription assistance program consultations.
Conducts assessments and develops treatment plans for consumers.
Coordinates intake function to Adult Behavioral Health in designated programs.
Documents all clinical interactions and updates in electronic medical record and other required platforms.
Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements and complies with Quality Improvement Processes.
Participates in professional development duties including special assignment/projects such as Operational Process Improvement Work Groups/Committees, Agency Wide Committees, and Community Meetings.
Participates in supervision and development opportunities including individual/group supervision, and meetings/trainings as assigned.
Provides case management support and various activities including care coordination, direct services, discharge planning, referrals, linkage and transition to next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross collaboration with interdisciplinary teams.
Provides unit, operations, agency and community training and education as assigned.
Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools.
Trains, mentors and coaches new employees.
Performs other related duties as required.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

Graduate degree in Social Work, Psychology, Counseling, or a related behavioral health field, OR
Graduate degree in a Human Services field with a minimum of 27 hours of Behavioral Health work.
Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer

Licenses or Certifications

Justice Intake and Assessment Annex (JIAA) Programs: Must have and maintain current license in good standing in the State of Texas as a Licensed Professional Counselor Associate (LPC-A)

Other Requirements

Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
PICC and SMART Senior Care Managers must pass a CJIS background screening.
Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

OTHER JOB REQUIREMENTS

None

PREFERRED QUALIFICATIONS

One (1) year experience providing similar services
Prior experience with or knowledge of trauma-informed care, crisis intervention or emergency services
Bilingual (English/Spanish) preferred.

SUPERVISION

Job has no responsibility for the direction or supervision of others.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

Applicable software applications.
Center for Health Care Services Safety Administrative Directives.
Community resources.
Electronic Medical Records.
Medical terminology.
Modern office procedures, methods and computer equipment.
Requirements of Medicaid and other funding resources.

Skilled in:

Case Management Principles.
Customer service.
Organization and time management.
Performing a variety of duties, often changing from one task to another of a different nature.
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.

Ability to:

Accurately organize and maintain paper documents and electronic files.
Effectively communicate, both verbally and in writing.
Ensure compliance with all State regulations and CHCS policies.
Establish and maintain effective working relationships.
Maintain accurate and complete records.
Maintain the confidentiality of information and professional boundaries.
Meet schedules and deadlines of the work.
Understand and carry out oral and written directions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.
The position requires occasional transport of a consumer.

Job Type: Full-time

Pay: $41,195.11 - $49,611.32 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Wellness program

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Application Question(s):

Have you previously worked for The Center for Health Care Services? (Yes/No)
Have you EVER been convicted of a crime? This includes DWI/DUI; 'no contest' or guilty plea; deferred adjudication, or agreement for eventual dismissal of a criminal case. (Yes/No)

Education: