Director of Product Implementation

Combined Insurance, a Chubb Company, is seeking a Director of Product Implementation to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary

Reporting to the Assistant Vice President of Pricing, the Director of Product Implementation will be accountable for supporting operationalization of Combined products in both new and legacy environments. This position will support product implementation and delivery across a broad group of functions and individuals, leading execution of product implementation activities, along with supporting activities, as well as communicating and effectively tracking said activities in a matrix organization.

The Director of Product Implementation will be accountable for engaging stakeholders in the collective assessment of the product design to ascertain characteristics necessary to improve the quality of the product implementation and gain product alignment with the capabilities of process, systems and structure.

Level of role may be commensurate with experience.

Responsibilities

• Engage key stakeholders early in the product development process to review and comment on enablers and barriers for executing the product design in the Combined operating environment prior to product filing.
• Work with the product managers to ensure of product filing and design are in line with key stakeholders, such as sales, pricing, underwriting, and IT, objectives to meet growth, profitability, and operational goals for the business.
• Guide assigned Business Analyst on development and communication to process and technology partners of product, underwriting, pricing, enrollment, and contract specification requirements.
• Assist business partners in implementing business and technology solutions, including clarifying product business requirements for existing and new capabilities.
• Ensure sign-off and accurate communication of product specifications to business and technology stakeholders for product development activities.
• Respond to questions from process and technology partners through direct knowledge or engagement with key subject matter experts.
• Own ongoing management of product requirements (product, UW, pricing, enrollment and contracts) documentation to include governance on changes, version control and communication of changes to stakeholders in a timely fashion.
• Maintain internal product documentation/tables.
• Develop effective relationships across functions and provide consultation to various business partners and teams.
• Ensure proper handoff to downstream project leadership to enable effective development and execution of administrative and service components.

Skills

• Strong project management skills and drive-for-results mentality, with the ability to prioritize multiple work streams and recommend effective business decisions.
• Strong Excel skills required; experience with data tools (e.g., Power BI) is preferred.
• Exceptional analytical, organizational, and critical thinking skills, with thorough attention to detail.
• Demonstrated ability to synthesize data to produce recommendations and actions.
• Excellent verbal and communication skills.

Education and Experience

• Minimum of five years insurance experience with individual and group supplemental life and disability products;
• Previous actuarial, product management, product/pricing analyst, or underwriting experience preferred.
• Bachelor's degree in Business, Mathematics, Finance, Actuarial, Data Science or a related field.