Job Description
The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.
Our Core Values define how we do business:
- The Customer is Everything.
- Relationships Matter. All of Them.
- Question Things. Take Action.
- Work Hard. Work Smart. Enjoy the Experience.
- Growth Mindset.
It’s not just a job – it’s a step in your career!
SUMMARY
We have an Account Representative role available in our Lenexa, KS office, supporting our Cloud OneTouch team. This position serves as a primary point of contact to customers, providing exceptional customer service through effective listening and responding to customer’s needs in a way that builds value. We’re looking for people who want to grow with us, as we see the potential to grow this business and to progress in this role.
- Perform order management functions in support of the Cloud OneTouch customer solutions including, but not limited to; order entry, providing order status, managing change orders, expediting orders, maintain holds, and order releases.
- Provide excellent customer service by accurately responding to customer inquiries in a timely professional manner and update that information in the customer information database.
- Support of account management activities involving invoice ledger, discrepancies, RMA support, and resolution or referral of customer complaints.
- Provide pricing and availability quotes to customer and recommend alternate products when appropriate. Manage Quotation process, providing direction on pricing when needed.
- Prepare/submit ad hoc reports to management and customers as required.
- Communicate clearly and accurately through multi-media channels (telephone, E-mail, Microsoft Teams, etc.).
- Required to work cross-functionally across KGPCo departments, Integration Centers, and other facilities.
- Learn all system functionalities and business processes required to successfully execute customer needs.
- Entry and follow-up of Microsoft CRM activities to ensure customer satisfaction
- Driving process improvement opportunities for customer accounts including identification of on-going methods of increasing productivity.
- Requires the ongoing development of process and product knowledge as well as the willingness to train new team members as requested.
- Other duties as assigned.
- High school diploma or equivalent required. Associate degree (A.A.) preferred
- At least two years related office and/or customer service experience or equivalent combination of education and experience
- Proficiency in Microsoft Office Suite Programs specifically Outlook, Word & Excel is required (V-Look ups, pivot tables, etc.) and general computer proficiency
- Excellent customer service skills inclusive of effective written and verbal communications and the appropriate responsiveness to customer needs
- Strong analytical/problem-solving skills
- Ability to establish a strong rapport with customers
- Willingness to work occasional overtime
- Medical, Dental, Vision and Supplemental insurance plans
- Flexible Spending Accounts
- 401(k) with Company match
- Generous vacation, holiday, and sick/safe time
- Pet insurance for our non-human family members
About KGPCo:
KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support.From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.
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