Business Development Manager

Are you interested in joining a dynamic company that delivers successful in-home treatment to clients with substance use disorder? If you are a caring, compassionate and capable Clinical Outreach Manager who meets or exceeds the following, we want to hear from you!

Aware Recovery Care (ARC) offers a holistic approach to treatment and changes the way clients receive care throughout the country. ARC is a year-long, home based, addiction treatment program that works collaboratively with a multidisciplinary team to assist clients in their first year of recovery. In this workplace, employees are given more freedom to map their paths to growth (with the financial and moral support that they need).

The Business Development Manager is a key position within the Aware Recovery Care model. You are responsible for being the primary point of contact for all healthcare and psychiatric partners in your territory. You would ensure all client referrals are handled and fielded correctly, whether that client is placed with us, or we refer out to a community partner. You would promote the Aware model at in-services, lunch and learns, and conventions

Position Highlights:

• Bachelor's degree in Business, Marketing, Management, Finance, Psychology, or related field preferred.
• Minimum of 3 years' experience in Addiction Treatment or Mental Health field preferred.
• Familiarity with electronic health records, electronic phone systems, customer resource management software, and Microsoft office systems (Outlook, Excel, One Drive) is preferred.
• Experience using Salesforce is highly preferred.
• Salary range is $80k - $110k annually contingent on experience and education.

Benefits Highlights

Coverage: Health, vision and dental through Anthem Blue Cross Blue Shield, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
Balance: Paid Time Off (PTO) accrual plan, 8 paid Holidays, 1 paid floating Holiday of your choice, and 1 day off for your birthday.
Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
Retirement: 401(k) retirement plan with 50% employer match up to 4%
Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.

*In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week*

We’re proud to be a Great Place to Work-Certified™ company!

**Aware Recovery Care is an equal opportunity employer**

Job Responsibilities

• 
  Ability to communicate a thorough understanding of ARC’s philosophy of treatment, program specifics, admissions process and criteria to medical market providers and hospitals.
• Conduct face-to-face sales calls, phone and email outreach to potential referral sources
• Strengthen existing relationships with referral resources and cultivate new ones through networking, cold calling and other various forms of contact
• Develop streamlined process for receiving referrals from medical sector referral sources
• Attend professional conferences, seminars, and networking events to promote Aware Recovery care and connect with potential referents
• Inform industry professionals and consumers about Aware’s services, curriculum, and medical/clinical staff qualifications
• Onboard and train new hire medical market outreach reps.
• Verify current health insurance coverage, benefits and eligibility through the electronic verification system.
• Compliant with applicable state and federal regulations (Release of Information, Grievance and Appeals procedures, etc.)
• Proficient in operation of CRM (Salesforce) and EHR (Sigmund) software
• Track contacts, clients, providers, institutions, their hierarchies, referrals in and external referrals made on a daily basis through Salesforce
• Knowledge of MAT advantages, disadvantages, side-effects, signs/ symptoms of overdose / managing withdrawal symptoms
• Awareness of resources available for specialized providers, comorbidities, dual diagnosis, as well as other levels of care (as-needed)
• Maintain contact with client and family throughout the treatment process as needed
• Support business operations and attend weekly marketing meetings
• Willingness to travel and attend some night/weekend events
• Perform miscellaneous job-related duties as assigned

Required Skills and Qualifications

• Bachelor’s Degree
• Minimum of 3 years experience in Addiction Treatment or Mental Health field preferred.
• Substance Use Disorder treatment and knowledge of various pathways to recovery preferred.
• Familiarity with electronic health records, electronic phone systems, customer resource management software, and Microsoft office systems (Outlook, Excel, One Drive) is preferred.
• Experience using Salesforce is highly preferred.
• RN/LMSW or equivalent preferred

KEY COMPENTENCIES:

• Exemplifies a high degree of Emotional Intelligence when working with referral sources, clients, and colleagues.
• Knowledge and understanding of the disease model of addiction, treatment, and recovery, including Aware’s programs and operations.
• Strong sense of purpose in relation to helping referrals, both those who become clients and those who do not.
• Disciplined in work ethic as an often field-based employee.
• Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.)