Job Description
Job Summary
Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.
Job Description
What is the opportunity?
As the Account service agent you will prioritization, co-ordination and control applications submitted for adjudication. You will create capacity for the adjudication team to maintain focus on implementation of strategies processes and disciplines, achieve business plan and enhance client experience.
What will you do?
- Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact
- Work collaboratively with others on the team to ensure proper handling of requests
- Prioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being met
What do you need to succeed?
Must – have
- Goal-oriented individual with a demonstrated passion for putting clients first
- Drive and self-motivation with eagerness to learn
- Ability to adapt quickly to change
- Working knowledge of Outlook, Microsoft edge and Excel
- Ability to work shifts within the hours of 7:00am - 9pm (PST) Monday to Saturday
Nice to have:
- Previous administration experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Competitive Compensation
- A professional and supportive team environment
- A comprehensive training program on internal processes and systems
- Career progression if you have what it takes to be the best
Job Skills
Communication, Credit Analysis, Customer Service, Customer Success, Data Gathering Analysis, Detail-Oriented, Group Problem Solving, Risk Management, Taking Ownership, TeamworkAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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