Job Description
Since 1936, Easterseals New Hampshire has provided exceptional services to ensure we change the way the world defines and views disability by making profound, positive differences in people’s lives every day.Easterseals NH services include early childhood centers of excellence, medical rehabilitation, camping and recreation, vocational services, senior services, substance use treatment, adult day programs, community-based services, individual service options, transportation services, residential service options, and veterans services.
We are looking for an Intake Coordinator to join our team!
Job Qualifications:
- Bachelor’s Degree in Human Services/Administration, OR
- Eight (8) years’ related experience may be substituted for the degree
- Three (3) to five (5) years related experience
- Valid driver’s license and reliable transportation
- Respond to all inquiries for Adult Programs and other programs in a prompt and appropriate manner.
- Complete initial intake interview, gathering all pertinent information and triage referrals into the program ensuring optimal program placement. This includes timely and accurate data entry of client information.
- Understand the funding sources and rates for programs. Additionally, understand the intake criteria for programs and have the ability to determine appropriate referrals.
- Be familiar with community resources and provide referrals and outreach to external agencies, as needed.
- Work with Program Supervisors to ensure optimal workflow efficiency and work with the Business Analyst to produce regular dashboard reports for leadership.
- Maintain an active wait list and regularly communicate with individuals on the wait list.
- Possess the skills to de-escalate and manage difficult conversations.
- Work collaboratively with program leadership to understand program capacity and ensure a seamless transition for the customer.
- Maintain confidentiality and demonstrate appropriate discretion when representing or acting as a liaison for the supervisor with visitors and/or telephone contacts.
- Work with program staff to ensure a warm hand off and appropriate follow through.
Hours: This is a full-time position, Monday - Friday, 40 hours per week
We offer a comprehensive benefits package for full-time, eligible employees, including:
- Medical, Dental, Vision, Life & Disability
- Paid Time Off (PTO) begins accruing on your first day!
- 10 Paid Holidays – includes a Floating Holiday of your choice
- 403 (b) Employer Match – up to a maximum of 3%
- Tuition Reimbursement after one year of employment
- Employee Assistance Program
- Federal student loan forgiveness eligibility and student loan repayment for qualifying positions
- Employee Discounts
- Wellness Programs: Health coaching, on-site and remote nutritional counseling services, remote and on-site fitness classes, reimbursement programs for weight loss & tobacco cessation
- All Employees of Easterseals NH are now eligible for DailyPay, a new optional benefit that allows you to access your pay whenever you need it.
To learn more about this role, please click on the blue “Apply Now” button below to submit your application. Have questions about the role? Schedule time to chat with our Talent Acquisition Specialist, Patrick: www.calendly.com/eastersealsnh-patrick/15min
Difficulty submitting your application or scheduling time to chat? Contact Patrick at 603-851-2705 or pegan@eastersealsnh.org.
EOE
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