Job Description

The primary goal for a service advisor is to gain customer trust. Once that relationship is established, the stage has been set for addressing customer needs, creating a life-long customer relationship, and making money for yourself and the company.

Responsibilities:

Oversees service orders and flow of Service Lane
Ensures that customers receive prompt, courteous, and effective service
Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled Ensures the daily inventory of technicians' time is consistently sold to service customers Distributes work between technicians efficiently
Answers technical questions about vehicle problems, warranties, services, and repairs
Maintains Customer Success Index at or above company standards
Assists in diagnosing vehicle problems; orders parts and tools as necessary
Oversees administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations
Maintains good working relationship with factory(s) and fosters positive employee relations

Qualifications: