Sales Coordinator

Sales and Customer Success Team! Join our team of change makers

Sales Coordinator

At Fairware, provide custom branded products to North America's leading sustainable brands. We do the homework for our clients on ethical sourcing and sustainable materials, so they rest assured that their marketing merchandise lines up with their values. Fairware is a certified B Corporation, and Certified Living Wage Employer.

Fairware is committed to recruiting and retaining a diverse workforce. We value diversity and inclusion and encourage all qualified people to apply. People of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender people are encouraged to apply.

If we can make this easier through accommodation in the recruitment process, please contact us at the email provided.

If you are looking to join a successful growing company with a great culture, you've found us. Check us out at www.fairware.com

What you'll get working with us:

• a full-time, salaried position with benefits after 3 months.
• team-oriented environment
• professional development
• work from Vancouver BC (hybrid office/home model)
• profit sharing
• 3 weeks' vacation to start

Sales Coordinator:

Fairware is hiring a Sales Coordinator to join our Customer Success Team. Sales Coordinators work closely with the Sales Team to ensure a great client experience. They ensure all order details are in place to help deliver seamless projects that keep our customers coming back.

You'll be working on a team to service our clients, and will be involved in:

• Support Account Managers in creating accurate and timely presentations and estimates by confirming pricing, inventory, shipping, or adding products or photography to presentations or estimates.
• Ensure sales orders have complete and accurate artwork details, quantities, shipping information, and product information.
• Review artwork to ensure there are no potential issues with sizing, placement, legibility, contrast, etc., ensuring imprint will meet the client's expectations.
• Maintain up to date information in our CRM system on all jobs.
• Set up new client accounts and add new suppliers or products to our CRM system.
• Manage re-orders and small new leads as directed.
• Deal professionally with clients, suppliers, and vendors to ensure order fulfillment issue resolution.
• Participate in team meetings and assist with special projects when needed.
• Review bills and shipping costs on all projects to ensure the invoices sent are accurate.
• Assist with production coverage. Help with submitting purchase orders, proofing, and ensuring orders are shipped out in a timely matter.

What skills and experience you'll bring:

• You comfortable working in a fast paced, entrepreneurial environment with deadlines.
• You're comfortable talking to customers and helping solve their merchandising needs.
• You are a master of multi-tasking.
• You are creative and have a passion for sustainable products, marketing and merchandising
• You are detail oriented, self-confident, and very, very organized.
• You have great interpersonal skills both in person and on the phone.
• You are fluent in English.
• You are interested in social responsibility, environmental sustainability, and sustainable products.
• You are comfortable working in Word, Excel, Outlook and cloud based programs.
• You have at least 2 years related experience doing sales or customer service.
• Canva and Illustrator an asset.

How to Apply:

Please send us a one-page letter outlining your relevant experience and why you want to work for Fairware - attach it to a resume that captures your related experience with the words Sales Coordinator in the subject line. We look forward to hearing from you and would appreciate it if all questions are sent via email.

Annual Salary range $48,000 - $50,000 with benefits after 3 months.

Start Date: April 8th, 2024