Inside Sales/Customer Service

CERTEX USA is seeking an experience, motivated individual to join our team as a Inside Sales Representative in the Baltimore, MD area.

About us

CERTEX USA is a recognized leader in the lifting and material handling industry. With 31 branches in North America, CERTEX USA is equipped to fulfill the complete spectrum of our customers stringent demands for lifting products, services and ancillary requirements. Additional information may be found at www.certex.com.

JobSummary

As an Inside Industrial Sales/Customer Service Representative, you will assess needs, produce quotes and proposals, prepare contracts, and ensure customer satisfaction. To help ensure success you must keep up to date on products and equipment, through regular communication with vendors and manufacturers.

Essential Functions

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Welcomes walk in customers.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently.
• Administration skills needed.

Education and Experience

• Customer Service 2 years (required)
• Associate degree (Preferred)
• Minimum of two years of successful selling experience, with strong emphasis on Industrial/commercial sales.
• Must be persistent, energetic, and entrepreneurial
• Prior experience in the construction, equipment or material handling is preferred
• PC proficiency.

Physical Requirements

• Sit for an hour or more, speak, hear, stand, walk, stoop, squat, bend and/or kneel.
• Verbally communicate detailed information to others either by phone or in person.
• Must be able to lift up to 15 pounds occasionally.
• Required to use hands with substantial movement (motions) of wrists, hands, and/or fingers.
• Have close visual acuity to perform activities such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading.

Pay Range: $20.00 -$24.00 per hour depending on experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits include:Medical, Dental, Vision, Life, Short and Long Term Disability, 401k Match, Vacation and Sick Leave, 9 Holidays and 1 Floating Holiday

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

CERTEX USA, LLC, is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Certex utilizes E-Verify.

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