Sales Operations Specialist

Description:

For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary

The Sales Operations Specialist plays a pivotal role in providing essential administrative support to the Sales Operations team, contributing significantly to the seamless functioning of sales activities. This position oversees various administrative tasks, including management of the department's shared mailbox, processing daily account change requests, CRM administration, and aiding the Senior Sales Operations Manager.

Essential Duties and Responsibilities:

• Efficiently manage the department's shared mailbox, ensuring prompt and accurate responses to inquiries and requests.
• Process daily account change requests with meticulous attention to detail and adherence to established protocols.
• Maintain and manage CRM user administration.
• Deliver Sales Communications regarding Spiffs, Sales Blitz, Contests, Tips, Enhancements, News, etc. through SFDC Chatter (CRM)
• Assist in CRM Audits.
• Aid and support the Senior Sales Operations Manager in various tasks and projects as needed.
• Performs other duties as assigned by supervisor.

Requirements:

• Highest attention to detail and willingness to provide support at all levels to get the job done.
• Ability to meet deadlines in a fast-paced environment.
• Excellent written and oral communication, and interpersonal skills.
• Experience working with Salesforce.com a plus.
• 1-3 years of experience in a Data Integrity, Data Entry, or Office Management position.
• Intermediate knowledge of MS Office Suite, Advanced knowledge preferred.
• Intermediate knowledge and ability to utilize MS Application including, but not limited to Outlook, SharePoint, Teams, Calendar, Forms, and Docs.
• High School Diploma or equivalent; bachelor’s degree in business administration, marketing, or related field is a plus.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting at a desk, working on a computer
• Ability to repeat motions.
• Ability to lift and carry to 15 lbs.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.