Job Description

The Inbound Vacation Sales Representative is responsible for converting qualified inbound transferred calls into vacation package sales through consultative selling techniques. This position engages with potential guests to promote highly discounted vacation packages, enabling guests to experience and learn more about vacation ownership opportunities. Working in a high-energy, results-driven environment, the successful candidate will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service. Position offers competitive compensation including base pay plus commission, comprehensive benefits, and travel perks including points for personal use at our locations.

Key Responsibilities

Sales and Guest Engagement

Pre-qualify guests for vacation packages based on established criteria
Manage high volume of inbound transferred calls while maintaining professional and engaging conversation
Utilize company sales methodology to effectively present vacation packages and ownership benefits

Sales Process Execution

Follow proven sales scripts and best practices to achieve conversion targets
Overcome objections professionally while maintaining positive guest relationships
Document guest interactions and sales activities in company systems
Meet or exceed established performance metrics for sales conversion and call quality

Team Collaboration and Professionalism

Maintain positive, professional relationships with guests, team members and leaders
Follow department policies and procedures consistently
Contribute to a positive team environment
Adapt to changing business needs and scheduling requirements

Professional Development

Complete new hire training and all subsequent skill enhancement training
Participate in ongoing coaching and development sessions
Apply feedback to enhance sales techniques and guest interactions

Scope Factors-Revenue, Assets, Budget, Profit/Loss, Supervisory

Individual contributor role focused on direct sales
Responsible for meeting established sales targets and quality metrics
No direct supervisory responsibilities

Qualifications-Education & Experience

High school diploma or GED required
Sales experience preferred, particularly in vacation ownership, call center, or marketing environments
Experience in commission-based roles preferred
Demonstrated track record of meeting sales targets preferred
Strong verbal communication skills with excellent voice tonality and inflection
Proficiency with technology including Email and messaging platforms; Web-based application software; Multi-monitor computer operations
Demonstrated ability to:
- Follow structured sales processes
- Handle objections professionally
- Multi-task in a fast-paced environment
- Work independently while contributing to team goals
Self-motivated with a professionally competitive mindset

Physical Demands

While performing the duties of this job the employee may be required to sit or stand for extended periods of time. May be required to bend, twist, reach, push, pull, and occasionally lift up to 30 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working Conditions

Climate-controlled office environment
Remote work opportunities available for qualified team members who:
- Reside in designated calling area
- Maintain minimum 60MB internet connection
- Provide quiet, professional home office environment
- Meet minimum performance standard after completing initial 90 days of employment
- Can work from Support Center if experiencing technical difficulties
Schedule varies based on business needs including nights, weekends, and select holidays
Must demonstrate schedule flexibility

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