DPS Product Associate

How will this role have an impact?

The DPS Product Associate will work as part of the team to coordinate all operational aspects of Signify Health's Medical Products (specific product based on assigned team). The position will work closely with Operations Managers, Production, Customer Success teams and Providers in addition to external vendor partners to ensure all aspects of the daily operations are efficient and product performance is successful.

This role will report to our Supervisor, DPS Support.

What will you do?

• Ensure product and provider capacity meet the requirements of membership needs by region.
• Provide/manage multiple reports to stakeholders appropriately by client/region.
• Monitor Provider completion rates and conduct appropriate follow up for low performance.
• Monitor refusals and conduct root cause analysis to find opportunity for improvement.
• Train new Providers on equipment and applicable systems.
• Monitor ongoing Provider performance and work with Providers to maintain quality results.
• Troubleshoot technical issues with providers and provide alternate equipment as needed.
• Test any returned equipment and document results to identify trends.
• Work closely with Operations, Client Success and Technology teams and other stakeholders to understand, collect and document operating requirements for assigned products.
• Manage inventories and ensure optimal levels are maintained at all times.

We are looking for someone with:

• Excellent verbal and written communication skills, as well as the ability to work collaboratively with other departments and functional areas.
• Proactive in implementing needed changes and process improvements.
• Consistent track record of managing a diverse scope of tasks while meeting established deadlines.
• 3+ years of experience in Business Operations.
• Experience working with medical products is a bonus.
• Extensive computer software skills with programs such as Microsoft Excel, Microsoft PowerPoint, Power BI, Google suite platform.
• Collaboration with vendors and external third parties to ensure a quality and timely delivery of products and services.
• Monitor the day-to-day details of the service/program including the plan, schedule, resources, scope and risks.
• Exceptional problem solving, analytical, critical thinking and organizational skills.
• Highly-motivated individual who is willing to work in a dynamic team setting.

Essential Competencies:

• Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach.
• Thoroughness/Detail Oriented: Ensuring that one's own and others' work and information are complete and accurate.
• Results Orientation: Focus on the desired result of one's own work, focusing effort on goals, and meeting or exceeding them with a sense of urgency.
• Technical Expertise: The ability to demonstrate depth of knowledge and skill in assigned product/s.
• Diagnostic Problem Solving: The ability to identify the information needed, seek that information from appropriate sources, and apply the information to prevent or solve issues.
• Team Player: the ability and desire to work cooperatively with others on a team.
• Reliable and professional in conduct and communication.

The base salary hiring range for this position is $18.89 to $32.31. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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