Job Description
Aluminum Precision Products (APP) is an international leader in manufacturing aluminum forgings. We offer you the opportunity to be a part of a globally recognized organization that enjoys an unparalleled reputation for quality. Here you’ll be challenged on a daily basis, tasked with solving problems, working with smart, energetic, and dedicated people with an opportunity to grow and learn.Why work for APP?
- Medical, Dental, Vision – Generous company contribution, low cost to employee
- Life insurance – 100% company paid - covers employee, spouse and dependent children
- Generous Vacation Time
- Sick Time
- Annual Bonus (based on company meeting Key Results)
- 401k (Company matches up to 4%)
- ESOP Employee Profit Sharing Retirement Plan (100% Company Paid)
- Tuition reimbursement
- Robust training program
- 9 Paid Holidays
- Holiday Shut Down (Christmas thru New Year’s)
- Skills (To deliver the best customer experience possible, Customer Success Specialist must have the following critical skills)
- Conflict Resolution: The result of this skill is trust and customer growth
- It is a skill that tests your ability to find out the primary issues customers have
- This is a winning attitude toward customer success
- You must remain professional at all times
- Consistent with ITAR, any position at APP, Inc. that involves work with the engineering or manufacturing functions of the Company may only be filled by a candidate who is (i) a citizen of the United States, or (ii) a person who has been accorded the privilege of residing permanently in the United States as an immigrant in accordance with the immigration laws
- Respond to customer inquiries and provide accurate information about products or services.
- Resolve customer issues, complaints, and concerns in a timely and effective manner.
- Assist customers with order placement, tracking, and returns.
- Maintain a positive and empathetic attitude towards customers.
- Collaborate with other departments to ensure customer satisfaction.
- Process orders, returns, and exchanges accurately.
- Keep detailed records of customer interactions and transactions.
- Stay informed about company products, services, and policies.
- Identify opportunities for upselling or cross-selling additional products or services.
- Follow communication procedures, guidelines, and policies.
- Conflict Resolution: The result of this skill is trust and customer growth. It is a skill that tests your ability to find out the primary issues customers have.
- Foresight and Expectations Management: This is especially useful when other departments at APP do not set reasonable expectations beforehand. Customers are unpredictable.
- Listening and Understanding: A Customer Success Specialist needs to listen and understand. Since your main role is to manage customers and provide solutions to problems, sometimes before they even arise, listening is key.
- Efficient Use of IT tools: Sound knowledge of Enterprise/Manufacturing Systems (Previous kn5000owledge of IFS is a plus).
- Tenacity: Customer Success Specialists must show strength, willingness and be ready to handle customer complaints as well as the responsibilities that follow. This is a winning attitude toward customer success.
- You must remain professional at all times
APP is an ESOP (Employee Stock Ownership Plan) Company and we are committed to the long term growth of our organization and employees. We offer an excellent benefits package including Medical, Dental, Vision, Life Insurance, and 401k plan.
APP, Inc. engineers and manufactures certain products that are considered ITAR-controlled items under the International Traffic in Arms Regulations (ITAR). Consistent with ITAR, any position at APP, Inc. that involves work with the engineering or manufacturing functions of the Company may only be filled by a candidate who is (i) a citizen of the United States, or (ii) a person who has been accorded the privilege of residing permanently in the United States as an immigrant in accordance with the immigration laws. Are you a U.S. Citizen or U.S. Person? (U.S. Person = a natural person who is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3).)
Accessibility: If you need help accessing this page please contact us by Email: apphr@aluminumprecision.com
Aluminum Precision Products, Inc. is an equal opportunity employer, including disability and vets.
If you want to view the EEO is the Law poster in English, Spanish, Arabic, and Chinese please click here.
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