Job Description
Introduction:
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview:
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
The Account Manager I will work independently and with field sales (AE's) to engage and convert customers to work with AIT Truckload Solutions. The Account Manager I will work as an individual SME on their portfolio with the primary focus of maintaining / expanding relationships with strategic accounts while executing within the following functional areas of account profitability for a customer portfolio, communication, customer service, problem resolution and load execution. The Account Manager I represents the entire range of the company's core products and services to customers while leading the customer account planning cycle for the current year.
Responsibilities:
- Maintain & grow key stakeholder relationships within a portfolio of existing customers, both external and internal; by being the subject matter expert on executing the operational needs / requirements of the customers, resulting in increased revenue & volume
- Accountable for portfolio load management process by partnering with Carrier Sales team on coverage status of each shipment. Proactively communicate the status and performance updates to the customer in a timely manner
- Communicate with customers regarding pricing, accessorials, and cost adjustments and partner with the Sales / Management team to complete RFP's. Regularly analyze customer profitability and take action to adjust pricing or commitments with customer; escalate to Account Executive or Management, as necessary.
- Maintain Account Receivable aging within AIT TS terms and actively pursue past-due invoices and short-pays in collaboration with internal collections team
- Troubleshoot and resolve customer issues including communication on carrier delays, breakdowns and other order exceptions
- Prepare and actively participate in customer reviews (i.e. QBR, MBR’s)
- Maintain record of customer engagement to ensure SLA’s are met
- Assist building loads in accordance with customer SOP and load requirements, as necessary
- Schedule appointments for pick-ups & deliveries, as necessary
- Work with Account Executive to create, maintain and update SOP’s for all customers in portfolio
- Handle overages, shortages, and freight claims properly and escalate, as needed
- Available as needed for after-hours issues
Education Qualifications
- High School Diploma or GED equivalent Required
- Associate's Degree Preferred
- Bachelor's Degree Preferred
Experience Qualifications
- 0-3 years Experience in logistics / transportation, 1 year or more experience preferred Required
Skills and Abilities
- Proven track record in generating profitable revenue growth and retaining existing customers (Low proficiency)
- Microsoft Office Suite (Medium proficiency)
- Transportation Management System (TMS) (Medium proficiency)
- Strong verbal and written communication skills (Medium proficiency)
- Strong negotiation skills (Medium proficiency)
- Ability to problem solve, make independent decisions with minimal oversight, set and meet deadlines (Medium proficiency)
Other Skills We Hope to See:
- A team player who works well with others – being respectful to our teammates is a Core Value!
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide:
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
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