Senior Marketing & Sales Operations Representative

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America.

As the Senior Marketing & Sales Operations Representative, you will be responsible for applying previous experience and knowledge of process improvement methodologies to improve dealer marketing and sales capabilities and overall customer experience. The individual is a liaison between dealers, customers, and other Caterpillar personnel. The Senior Marketing & Sales Operations Representative is very familiar with the company’s processes, systems, and methodologies. The individual is accountable for contributing to the identification, analysis, and resolution of marketing and sales distribution needs and problems in assigned disciple/district. The individual performs analysis work, identifies, and resolves larger problems that are less tactical and more strategic in nature.

Additional Information

• Location: Edmonton, Alberta (CANADA)
• Required Travel: 30% (Domestic)
• Relocation Assistance Offered: Yes (Domestic)
• Our team embraces flexibility through a hybrid work model. In addition to working onsite at our facility in Edmonton, Alberta, our hybrid work model allows employees the flexibility to work from home based on business need.

What You Will Do

• Advising dealers on marketing, sales, and customer-related strategies, systems, and processes.
• Counseling dealers in developing increased human performance capability such as identifying performance gap solutions.
• Advising on existing and potential customer experience issues and improvement measures such as recommending ways to enhance market coverage and customer experience through training, technology enabled and bundled solutions, etc.
• Consulting with dealers on marketing and sales strategy planning including developing strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing sales.
• Consulting with dealers on process improvement methods and assisting with process evaluation.
• Assisting dealers in business planning and on effectiveness of meeting expected business results.
• Overseeing and promoting programs that increase sales while achieving targeted price realization and profit margins.
• Begin developing skills in reading and interpreting financial statements, translating actions into impact on dealer financial measures (revenue, profit, and loss) and consult with dealers in this area.
• Continuing to develop required proficiency level in the specified capabilities and skills.
• Other duties as assigned by Caterpillar management from time-to-time.

What You Have (Basic Qualifications)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primarily considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Facilities the creation of the ‘right’ products and services to resolve customer business issues.
  • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
  • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Evaluates past decisions for insights to improve decision-making process.
  • Assesses and validates decision options and points and predicts their potential impact.
  • Uses effective decision-making approaches such as consultative, command, or consensus.
  • Ensures that assumptions and received wisdom are objectively analyzed in decisions.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Organizes potential problem solvers and leads problem resolution efforts. Uses varying program problem-solving approaches and techniques as appropriate.
  • Analyzes and synthesizes information and devises alternative resolution strategies.
  • Develops successful resolutions to critical or wide-impact problems.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
  • Plans, estimates, staffs, organizes, and monitors significant projects.
  • Identifies risks and vulnerabilities; creates contingency plans.
  • Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
  • Communicates reporting requirements; creates monitoring and control mechanisms.

What You Will Get

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience . The total rewards package, beyond based salary includes:

• Annual Incentive Bonus Plan*
• Medical, Dental, and Vision coverage starting Day 1
• Paid Time Off Plan (Vacation, Holiday, Volunteer, etc.)
• 401(k) Savings Plan including Company match.
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Parental Leave
• Employee Assistance Programs
• Voluntary Benefits and Employee Discounts
• Career Development

• Subject to annual eligibility an incentive plan guideline

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Relocation is available for this position.

Posting Dates:

April 25, 2024 - May 8, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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