Job Description
Who We Are…
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The role…
We are looking for a Trade Manager to support our growing our partnerships with the world's best interior designers and architecture firms. The Trade Manager will develop their team to execute strategies to grow the number of trade firms who do business with Soho Home. They are responsible for hitting metrics and overseeing active accounts. This role is perfect for someone with 5+ years of B2B sales experience who has an interest in design. They are a self-starter who can jump in without being asked, who is adaptable to change and comfortable in high growth environment. They have experience coaching and developing a team to grow the West Coast Trade department.
Main Duties
- Respond promptly to client inquiries for quote, invoice requests and partner with our trade support team with after delivery issues.
- Vet potential trade clients prior to registering.
- Provide development to the Trade associate through weekly meetings with the support of General Manager.
- Conduct regular in-person meetings to incentivize clients on the benefits of Soho Home Melrose.
- Meet with existing Trade clients on the sales floor and ensure the 'Soho Way' experience.
- Actively outreach to designers and architects and invite them to register into our program.
- Manage large orders for clients by liaising internally with warehouse, delivery, and export teams.
- Conduct onboarding and discovery calls with new users to welcome them to the trade program, introduce clients to our benefits and services and identify opportunities for sales.
- Partner with cross-functional teams and stakeholders including Sales Operations, Marketing and Client
- Perform other duties as assigned by General Manager
Required Skills/Qualifications
- Highly organized, detail-oriented, customer-obsessed, self-starter
- Experience working with clients in-person and remotely via phone, email and Zoom.
- Experience managing pipeline of sales opportunities and conducting customer needs analysis.
- Experience using Salesforce and other CRM tools as well as Microsoft Office and Google suites.
- Excellent written and verbal communication skills
- Positive attitude, comfortable working with ambiguity and happy to be in a start-up environment.
- where priorities and responsibilities can shift day-to-day
- 5+ years of B2B sales experience
- Team development experience required.
- Has a proven record of accomplishment of meeting and exceeding goals, managing new businesses, and maintaining existing client relationships.
- Team player
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Must be able to move, pull, carry, or lift at least 50 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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