Job Description
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
- Understand and perform marketing and account services to provide the broadest and most competitive quality product for Lockton clients
- Informed of the client's overall business, operations, and risk management needs; anticipate when and how to respond
- Comprehend and is well-informed on the insurance industry developments and all products available in the insurance marketplace
- Develop and maintain dependable working relationships with carriers and other providers
- Manage marketing strategies and selection for new and renewal business and maintain communication with the account team during the entire marketing process to protect current business and secure new business
- Build and maintain effective relationships with clients to provide the best possible service on a timely basis. Demonstrate the ability to instill confidence and comfort with the client
- Coordinate the renewal of current client business:
o provide a renewal notice to Producer and set up renewal meeting 120 days prior;
o complete exposure checklist;
o create and update coverage specifications;
o deliver submission to markets;
o review quotes and prepare proposal;
o arrange and perform renewal presentation to the client;
o bind coverage with underwriters before expiration;
o make instructions for renewal to the company;
o process renewal account with the assistance of the Account Administrator and Account Manager;
o review work prepared by the Account Administrator and Account Manager;
o prepare summaries, complete final policy checks, close items to discuss in proposal mailing, or deliver policies to client
- Undertake responsibility for new business as directed
- Accountable for the development, implementation, and monitoring of client service plans
- Responsible for the preparation and delivery of stewardship reports
- Oversee, direct, plan, and schedule the work of others, as required. May train and give technical supervision to assigned associates. Has ultimate responsibility for the accuracy of work processed by the Account Administrator, Account Manager, and others
- Perform tasks not assigned to the Account Administrator or Account Manager
- Prepare written correspondence, reports, and analyses, as needed
- Analyze situations, identify problems, recommend solutions, and evaluate outcomes
- Respond promptly to the requests and needs of clients and Lockton associates
- Make a positive contribution to customer satisfaction and continuously strive to improve service to the customer
- Motivate, instruct, and promote teamwork and associate development
- Keep abreast of market conditions and new products
- Make decisions in compliance with established Lockton standards of quality performance and service
- Understand when to proceed alone and when to involve the Producer or others
- Interface with top management of other businesses, representing Lockton in the highest professional manner
- Accumulate required continuing education credits to maintain a current insurance license
- Attend position-related seminars/classes, carrier functions, and social events as required
- Perform other work-related duties as assigned
- Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
- Typically, 7+ years of Client services experience is required
- Minimum of five years of working knowledge of commercial property and casualty coverages and services required
- At least three years of experience marketing and servicing the insurance needs of commercial accounts required
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Demonstrates professional, tactful negotiation and persuasion skills to achieve objectives.
- Demonstrates strong working knowledge and experience within the brokerage industry
- Understands industry trends and governmental regulations
- Ability to attend industry training sessions company as required
- Strong attention to detail required
- Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
- Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines.
- Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information
- Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner
- Ability to travel by automobile and aircraft and be away from home more than one day and night
- Legally able to work in the United States
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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