Customer Implementation Specialist

About Paperless Environments:

Paperless Environments is an industry-leading provider of document management software solutions, serving over 1,900 customers across the globe. Our innovative technology has transformed the way organizations manage their documents, streamline processes, and drive efficiency. Join our dynamic team in Baton Rouge, LA, and be part of our mission to revolutionize the industry.

About the Role:

As an Implementation Specialist at Paperless Environments, you will play a pivotal role in ensuring the success of our customers' post-sales. You will work closely with clients to guide them through the implementation journey, from initial setup to ongoing support, ensuring they derive maximum value from our products and services. This role offers an exciting opportunity to collaborate with cross-functional teams, engage with diverse clients, and make a significant impact on our customers' success.

Responsibilities:

• Collaborate with clients to oversee all phases of software implementation, including data integration, system configuration, and user training.
• Implement and configure the software according to established methodologies, ensuring alignment with client requirements and objectives.
• Analyze and document system and business requirements, providing recommendations for process improvements and optimizations.
• Coordinate project tasks with internal teams and external stakeholders, ensuring timely delivery and exceeding client expectations.
• Provide ongoing technical support and troubleshooting assistance to clients, addressing any issues or concerns promptly and effectively.
• This role is highly technical but also relational, as you will support your clients from discovery to implementation to a long-term "Client for Life" technical support relationship.

• Manage projects with ability to keep projects on time and on budget.
• Provide input and contribute to the development of new processes and procedures for service delivery, including development of templates, documentation of best practices, and contribution to the knowledge base library.
• Participate in multiple engagements simultaneously while ensuring deadlines and quality expectations are being met.
• Research and/or escalate complex software issues to identify improvements and opportunities.
• Other duties as needed/assigned.

Requirements:

• 2+ years of experience in software consulting/implementation.
• Strong technical aptitude and proficiency in software implementation methodologies.
• Excellent communication skills, with the ability to effectively engage with clients, internal teams, and external partners.
• Proven track record of delivering high-quality solutions and exceeding customer expectations.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Passion for innovation, continuous learning, and driving customer success.
• Positive "Can-Do" attitude.
• Strong organizational skills.
  
• Experience with standard office software.

What Would Set You Apart (Not Required):

• Previous experience with accounting systems and/or ERP software.

What We’re Prepared to Offer:

• Competitive compensation package.
• Health benefits (health, dental, vision) for team members.
• Company paid life insurance.
• Retirement account with company match for team members after 1 year of service
• 120 Hours of PTO to start.
• 9 company holidays
• Budget for professional development and growth opportunities
• Company provided computer equipment.

Learn More about Paperless Environments: Visit our website

Our Core Values:

• We Are Team Players

• We Are Customer-Focused
• We Have a Passionate for Greatness
• We Are Growth-Minded

Salary: DOE

Job Type: Full-time Salary. This is not a 1099 Contractor position. We will not be considering candidates seeking contract work at this time.

Work Location: Baton Rouge, LA

Work Authorization: United States (Required). We are currently unable to provide sponsorship.

NO OUTSIDE AGENCIES OR RECRUITERS