Director of Revenue Operations - Property Management

Second Avenue is a premier platform for enabling institutions to deploy meaningful capital into Single Family Residential (SFR) homes across the US. The Company provides all aspects of sourcing, acquisition, and property management services in SFR for its clients. Second Avenue is a growing company and has over 170 employees with major offices in Tampa, Florida and Chicago, Illinois.

We are seeking a dedicated Director – Revenue Operations who has significant experience in project implementation, personnel management and team building to oversee several central functions, including revenue collection, utility revenue management, ancillary income and other revenue related functions for the Company. This is a new position for the Company and will be a high-profile role with excellent potential for advancement.

We offer a positive culture and professional work environment. Please visit our website for additional background – www.secondavenue.com

Position Summary

Director – Revenue Operations will be responsible for overall management of revenue processes for Second Avenue. This position will oversee a team of managers for the areas of revenue collection, utility revenue management, ancillary income, and other central functions. The primary responsibilities of this position will be creating and improving scalable systems for the management of central functions along with managing high performing teams. This position will work closely with the Senior Management of the company to forecast needs for growth and implement improved processes utilizing technology, direction of staff and consultants, process implementation and documentation of systems. This role will require a high aptitude for process improvement and will work closely with project managers, system consultants and technology implementors to put in place improved systems for the Company. In addition, this position will be a thought leader for the Company for change management. This position will report to the Vice President of Central Operations and will be based in the Tampa, Florida office.

Duties and Responsibilities

• Manage a group of managers for the central teams of revenue collection, utility revenue management, ancillary income and other central functions that focus on revenue generation and expense reduction for Second Avenue
• Coach managed teams on improvement of process, KPI adherence, and utilization of new procedures and systems
• Collaborate with other Senior Managers in the Company, including Accounting, Market Operations, Maintenance Management and Asset Management, to seek improvement for revenue collections, utility management, ancillary income opportunities and improved process implementation
• Support the VP of Central Operations in the buildout of functions and advisory on process improvement throughout central functions
• Build high performing teams who adhere to Company Values and support both each other and all supported functions throughout the organization
• Be a recognized leader for change management and process improvement, providing guidance to managers throughout the Company
• Partner with the Director of Training to advise of training needs for new processes and proper documentation of central procedures
• Advise Senior Management on issues and recommend best practices to continue the successful growth for centrally managed functions
• Coordinate managed processes with other Senior Managers
• Stay current and compliant with regulations related revenue collections; employ advisors and consultants as required
• Analyze reporting on KPI’s relating central processes to seek out performance improvement and coaching opportunities for supervised managers; advise the VP of Central Operations on required resources needed for further improvement
• Deliver a positive customer service experience during all interactions across the Company and with external stakeholders.
• Promote Company values and a positive work environment.

Qualifications

• A minimum of 5 years' management experience in project management, team management and project implementation with a focus on systems integration and positive change management
• An undergraduate degree in Business, Engineering, Sciences, or a management related field
• Experience in rental housing is preferred but not required
• Project Management certification is preferred but not required

Job Competencies

• Ability to analyze, evaluate, and prioritize to successfully develop effective business strategies.
• Ability to execute business strategies successfully to achieve goals and KPI’s.
• Ability to quickly understand a diverse range of operational components relating to both centralized and field operational property management activities.
• Excellent communication and leadership skills.
• Strong organizational and time management skills.
• Flexibility and the ability to quickly adapt to changing business needs and processes is essential.
• Occasional travel, less than 10%.

Benefits

• Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.