Patient Account Representative

Why Join Us?

We're a rapidly growing company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

At AmeriPharma, you'll have access to:

• Great pay and general compensation structures
• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• 401k program
• Comprehensive PTO and sick leave options available
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events.
• Company sports and recreation leagues to keep you active and get to know everyone better
• Casual Fridays

Job Summary

Patient Account Representatives play an important role within the patient on boarding process. This role requires a compassionate, caring individual who can delicately provide a patient with an understanding of their insurance out of pocket costs. This individual will speak directly to patients and inform them of any deductibles or copayments due. The Patient Account Representative will also review each account and
gather information from these patients to identify whether they may qualify for financial assistance.

Duties and Responsibilities

• Discuss with patients their current financial situation to identify accounts that may qualify for
  financial hardship assistance.
• Discuss all Financial Hardship qualifications with patients and coordinate the enrollment process.
• Contact patients daily as your primary function.
• Collect medical deductibles and copayments when necessary.
• Thoroughly document all conversations within our company database.
• Track all hardship enrollments and follow-up with patients until enrollment has been completed.
• Please add post and reconcile all patient pay balances

Required Qualifications

• Able to read medical charts.
• Knowledge of medical billing and managed care
• Knowledge of broad-based medical insurance including private/commercial networks and other
  government programs.
• Strong written and verbal communication skills
• Able to prioritize and work independently.
• Excellent Customer Service skills

Education and Experience Requirements

• High School Diploma
• 2+ year of Customer Service Experience within the Medical Industry Preferred
• Working knowledge of Medicare Part A, B, C, and D benefits is a plus.

Schedule Details

• In-Person (Laguna Hills ,Ca)
• Monday-Friday 8:00am-4:30pm

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.