Job Description
Join the dynamic and passionate team at the Hilton Garden Inn Portland Lake Oswego. Located in Lake Oswego, one of Oregon's most desirable suburban cities. This enticing community, makes Lake Oswego a place to "live where you play."
As Director of Sales, you are responsible for working closely with the General Manager and Regional Team to drive new business and expand existing business through promotional direct efforts and sales channels. A Director of Sales will work to develop the sales and catering pipeline and communicating market trends and forecast accuracy. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
- Work closely with the Spire Hospitality Regional Team to identify and drive focused activities on elements of the business that require additional support
- Execute contracts for the hotel in accordance with current business and pricing conditions
- Monitor offers, options and discounts for repeat bookings for groups and catering events in close cooperation with the Sales Managers and/or Coordinators.
- Develop the group team if applicable, through leadership and by example to include sales development; participate in the hiring of team members, and their future success
- Direct and manage the forecasting process in conjunction with the Regional Spire Hospitality revenue team to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales and Catering Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports
- Actively participate and complete the preparation of the annual Sales and Marketing Plan, quarterly updates, and the hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings.
- Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity
- Organize comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
- Produce accurate and timely reports that meet the needs of the hotel and the Spire Hospitality
- Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to General Manager and Regional Team
- Cooperate with other departments in the hotel, particularly Reservations, Front Desk and the Banquet Department, to create an exceptional Guest experience and build strong, comprehensive sales programs
- Contribute to relevant management meetings to develop and implement sales and marketing initiatives
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Knowledge of travel industry, current market trends and economic factors.
- Extensive skill in development and delivery of sales presentations.
- Ability to access, understand and accurately input information using a moderately complex computer system.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
- Ability to stand and move throughout the hotel property and continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to supervise staff.
- Hearing and visual ability to observe and detect signs of emergency situations.
Other Expectations:
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
- All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
- Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
- Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Working Conditions:
Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
Experience:
Minimum of 3 years sales experience and 1 year of supervisory experience required. Prior hotel or hospitality experience preferred.
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Leader: Inspires teammates to follow them
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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