Job Description
Account Representative
Job Duties:
Perform a monthly review of inventory sub-system to correct obvious errors.
Work with the field entities on how to avoid errors from being introduced into the sub-system.
Review system processes to identify errors and correct as necessary.
Recommend and implement changes to existing or new processes.
Support the annual physical inventory count. Value the inventory and reconcile to the ledger.
Take inbound calls from corporate customers and U-Haul associates to research/resolve billing issues
Make outbound collection calls on past due corporate accounts.
Take payments, issue credits and refunds.
Perform a monthly review of inventory sub-system to correct obvious errors.
Work with the field entities on how to avoid errors from being introduced into the sub-system.
Review system processes to identify errors and correct as necessary.
Recommend and implement changes to existing or new processes.
Support the annual physical inventory count. Value the inventory and reconcile to the ledger.
Additional duties may include but are not limited to: Research and reconcile un-applied payments, make corrections to historical transactions, determine if reservations should be granted for accounts on hold or past due. Must be able to work quickly and make accurate detailed call notes for all inbound/outbound and electronic communications. Test and report issues on new system implementation.
Requirements:
High level of accuracy
Must be able to work in a fast paced environment
Excellent note taking skills
Ability to type 45 wpm
10-key proficient
Comfortable using a computer and Microsoft office programs
Must be able to pass background, drug, and credit check
Education:
High school diploma or equivalent
U-Haul Offers:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
Subsidized gym/ membership
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock identity Theft
Savvy consumer wellness programs- from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul federal credit union
Wellness Program
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
About Us
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.
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