Office Assistant / Account Representative / Customer Service Representative

Job Summary

This position receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

This is a full-time, hourly non-exempt position.

The starting wage is $15 - $17 per hour (dependent on experience)

The schedule for this position will be Monday - Friday, 8AM - 5PM. Working 1 Saturday per month is possible as needed by the business.

Job Description

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers
• May be required to outside of normal schedule, including overtime, weekends, and holidays, as it may be necessary to fulfil the duties or the needs of the business.
• Expected to have regular attendance for scheduled shifts, and to notify supervisor within a timely manner of absenteeism or tardiness

Job Qualifications

• High school diploma, associate degree preferred
• 1-2 years of experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)