Resident Program Manager (Recovery Homes)

Anticipated starting salary range $66,560to $75,000.

Locations:
Chula Vista (Men's recovery home)
San Diego (Women's recovery home)

MAAC Story

Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at http://www.maacproject.org/.

DEPARTMENT/PROGRAM DESCRIPTION

An individual’s overall health and wellness are largely influenced by multiple factors: personal, organizational, or institutional, environmental and policy. Given the connection between the different levels of health determinants, MAAC promotes health and wellness by offering comprehensive information, referrals, and in some cases, services to children and families impacted by challenges to their health and well-being.

MAAC’s programs strive to improve clients’ economic standing as well as their ability to access resources available to them. Included among the many programs and services now offered are Head Start/Early Head Start/State Preschool/QPI and other related early childhood development programs, two culturally specific recovery homes: Casa De Milagros and Nosotros, award-winning affordable housing complexes, community and workforce development programs, and a community charter school. MAAC’s commitment to environmental sustainability carries the non-profit into the future with its low-income home weatherization program. For more information, visit www.maacproject.org.

DEFINITION

Under direction, plans, coordinates, manages and oversees all activities and operations of one or more programs and/or operational locations, and is accountable for attaining established program results including developing and implementing strategies for programmatic sustainability. The incumbent facilitates the process of developing departmental strategic plans, policies and procedures and performance standards; ensures staff and activities are in compliance with all applicable federal, state and county laws, grant/funder requirements and MAAC policies and procedures; performs other related duties as assigned.
Duties and responsibilities are carried out with considerable independence within the framework of established policies, procedures and guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Plans, organizes, supervises, coaches and evaluates the work of assigned staff; develops, implements and monitors work plans to achieve assigned goals and objectives; develops, implements and evaluates work plans, processes, systems and procedures to achieve MAAC and program goals, objectives and performance measures consistent with MAAC's quality and service expectations; participates in the development and implementation of the department strategic plan.
• Ensures all program goals and funding source requirements are met; evaluates the effectiveness of program activities and recommends modifications to processes and procedures; prepares narrative and statistical program performance reports and recommendations; prepares reports on program activities and results.
• Coordinates new and existing services with community agencies to supply resources for program participants; refers participants to internal and community resources based on need.
• Ensures compliance with all applicable Federal, State, and local laws, codes, grant/funder requirements and MAAC policies and procedures; ensures and verifies agreements with partners, private lenders and investors are fulfilled; analyzes laws, regulations, and guidelines and makes corrective action recommendations;
• Oversees and maintains all program files, records, reports, and program related information; performs regular quality control checks of participant files and the data management system(s) to ensure compliance with MAAC policies and procedures and funding agency requirements; maintains office supplies and other various resources, as required by the program; ensures proper maintenance of the facility is performed.
• Attends meetings required by the funding agencies and the MAAC Administration; makes presentations and represents the agency with program participants, program partners, and community groups to provide information.
• Performs other related duties as assigned.

OTHER PROGRAM DUTIES AND RESPONSIBILITIES

• Develops specific recovery components including, but not limited to, weekly group sessions, educational sessions, work readiness and career pathways trainings and other mutual support activities; conducts individual sessions on an informal and as needed basis.
• Oversees and supervises the maintenance of facility waiting lists; oversees the residents’ intake process, ensures the maximum bed occupancy is always maintained; collects client fees; ensures the safety and welfare of staff and residents in the home; terminates residents from program as necessary.
• Conducts weekly staff meetings to review resident progress, plan appropriate responses to address problems/issues within the residence; provides in-service training to staff.
• Must be available to work Mondays thru Friday and available 24hrs including weekends for program emergencies.
• Collaborates with all MAAC programs and actively supports departmental and organizational strategic goals.

QUALIFICATIONS AND SKILLS

Knowledge of:

• Comprehensive understanding of alcoholism and a general understanding of the Twelve Step programs including Al-anon, N.A. and A.A
• Principles, practices, tools and techniques of program planning and management, including program budgeting and reporting.
• Project management theories, procedures, and methods.
• Principles and practices applicable to the development and implementation of community service/development programs.
• Modern management principles, techniques, and tools for planning, administering, designing, developing, and delivering a major program, service, or project.
• Federal, state, and local regulatory codes related to program or project activities and operations.
• Community and social service needs of low-income people and relevant community resources.
• Principles and tools for implementing performance measurement, process improvement, quality improvement.
• Effective non-profit, human resources, and fiscal management tools and administration.
• Principles and practices of effective management and supervision.
• Research, evaluation, analysis, and interpretation methods techniques.
• General office administration practices and procedures.
• Principles and practices of sound business communication.
• Standard business software, including Word, Outlook, Access, Excel, databases, and use of the internet.
• Recordkeeping and filing practices and procedures.
• Program marketing and fund development.

Ability to:

• Maintain professional behavior and act as a role model at the work site and in the community.
• Develop and implement a comprehensive social model recovery service program.
• Respond to crisis and emergencies which may be alcohol or drug related.
• Plan, organize, manage and evaluate a variety of program functions and activities to achieve program goals and objectives.
• Analyze difficult program, administrative and operational objectives and issues, evaluate alternatives and reach sound conclusions and recommendations.
• Collect, evaluate and interpret appropriate and applicable data, either in statistical or narrative form.
• Understand, interpret and respond to client needs and expectations.
• Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
• Understand, interpret, apply, explain and enforce applicable laws, codes, policies and procedures.
• Present proposals and recommendations clearly and logically.
• Develop and implement appropriate procedures and controls.
• Assess the participants’ immediate needs and ensure participants’ receipt of needed services through personal service or making appropriate referrals.
• Develop and implement departmental policy and procedures.
• Assist with the preparation of budgets, monitor revenues and expenditures, identify risks and mitigating actions, and implement corrective actions.
• Establish appropriate performance indicators to track the programs work products in terms of both output and outcome (cost effectiveness, schedule adherence, and quality).
• Coordinate activities with outside jurisdictions and community agencies.
• Prepare and give presentations on the programs or projects functions, activities, and issues.
• Supervise, train, and evaluate the work of subordinate staff.
• Demonstrate excellent interpersonal skills in the areas of creative problem-solving, conflict resolution, group planning, and decision-making processes.
• Prepare clear, concise and accurate management level correspondence and reports.
• Interpret, apply and reach sound decisions in accordance with rules, regulations and MAAC policies and procedures.
• Communicate effectively orally and in writing with a variety of individuals representing diverse cultures and backgrounds.
• Understand and follow written and oral instructions.
• Maintain confidentiality of agency documents and records.
• Work effectively independently without close supervision.
• Organize, set priorities, take initiative and exercise sound independent judgment within areas of responsibility.
• Perform duties that require high attention to detail and application of rules and specific procedural requirements.
• Demonstrate patience, flexibility, dependability, and creative problem-solving.
• Operate modern office equipment including photocopier, calculator, computer and payroll administration and processing related software.
• Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
• Use tact, discretion, courtesy and patience in dealing with sensitive and difficult individuals and situations.
• Establish and maintain effective working relationships with agency staff and others encountered in the course of work.

EDUCATION/EXPERIENCE/CERTIFICATION

• Associates degree in Health and Human Sciences, Psychology, Social Sciences, Chemical dependency, or four (4) years’ experiences in closely related field; AND
• Four (4) years of experience in program development and administration of a recovery program in a social service setting
• Two (2) years of supervisory experience; and a valid Alcohol and Drug Program Certification.

SPECIAL REQUIREMENTS

• First Aid and CPR training and certification must be obtained within three (3) months of hire and maintained throughout employment.
• Incumbents are subject to annual criminal screenings, as required by MAAC’s funder agreement.
• Travel is required and may include attending meetings and/or conferences outside of the County.
• Non-profit or government agency experience strongly preferred.

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

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