Job Description

Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We’re a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.

Benefits:

Competitive compensation.
Medical, Dental and Vision coverage.
Paid time off.
401K contributory plan with company match.
The opportunity to become involved in community outreach.

The New Account Representative is responsible for helping establish and attain sales and service goals and to promote membership growth through the expansion of member relationships under the supervision of the Assistant Branch Manager. A New Account Representative must provide outstanding service to all members and identify and find solutions for their financial needs to better their financial lives. The position requires professionally connecting with members in a way that will drive business to the branch. In addition, the position is responsible for maintaining a professional and efficient branch, with responsibilities including but not limited to; filling in for a branch manager during an absence, following all security protocols, and fostering a positive work environment with fellow staff. Connex has a right to transfer you to other locations to perform the same or other duties, if Connex believes such a transfer is in its best interest. This transfer may be temporary or permanent and you will be notified in advance if that is to occur, except for temporary, emergency transfers to cover due to shortage or other problem.

Essential Functions and Responsibilities:

Serves as a financial advocate/coach for members of the CU. Works with members to explore their financial priorities, and determines helpful and achievable solutions using the CU’s products and services in order to improve our member financial standing.
Drives loan volume within the branch by recognizing member needs and getting them in appropriate product.
Spends 30% of the time performing teller duties, including handling transactions, cash management, and providing customer service at the teller line.
Work with member through entire loan process from application to closing.
Performs preliminary reviews of member's financial status and effectively identifies member's needs and assists with attaining the member's financial goals.
Serves as member’s primary point of contact in all Credit Union matters.
Researches and resolves member issues and takes ownership of those issues by resolving them personally. Follows up to ensure member satisfaction and resolution.
Maintains and continually improves upon in depth knowledge of all credit union products, services, and procedures.
Conducts daily outbound calls to new and prospective members in order build and expand relationships. Scheduled call nights may require after hour attendance.
Assists with the appearance and professionalism of the branch.
Adheres to all credit union policies and procedures and supports the culture of the organization.

Performance Measurements (if applicable):

Qualifications and Requirements: