Job Description
JOB SUMMARY: This position is responsible for the retention and management of all Full Season Members. Account Executives are tasked with exceeding the expected level of service for Full Season Members and renewing them year over year while growing their book of business via cross-selling, referrals, and other new business initiatives. Account Executives will also be responsible for selling and renewing a partial plan base as well. This position is eligible for partial remote work as approved by manager.
ESSENTIAL FUNCTIONS:
ESSENTIAL FUNCTIONS:
- Provide exceptional service and touchpoints to all Full Season Members and track said services in KORE as directed
- Maintain monthly touchpoints with customers, meet them face to face (both in-season and in off-season), and hit touchpoint targets with each customer in a way best suited to that customer’s needs
- Inform, educate, and instruct Full Season Members on their benefits and best practices, acting as a consultant and trusted advisor
- Answer all customer inquiries as immediately as possible, with average response time under 1 business hour, never to exceed 24 hours without a response during the work week
- Execute all customer requests through the box office and secure payment for memberships
- Assist in management of members
- Cover assigned shifts at sales tables, member receptions, and other member experiences throughout the season
- Renew full season and partial accounts at an exceptional rate, while also putting a focus on fresh sales throughout the year
ADDITIONAL RESPONSIBILITIES:
- Cross-sell account base into groups, suites, and additional season ticket packages or premium products
- Provide support in answering in-bound calls on Membership hotline and assisting other customers
JOB QUALIFICATIONS:
- Bachelor’s Degree or equivalent experience required
- Ability to work independently and as an effective team member
- Strong customer service skills and problem-solving abilities
- Ability to handle a fast paced and sometimes high stress environment
- Excellent communication and organizational skills with a client-centric attitude
- Professional, self-motivated, confident and willing to lead by example
- 1 or more years of proven sales and/or customer service experience within a sports organization is preferred.
- Ability to work in a team-oriented environment with an irregular work schedule to include nights, weekends, and some holidays
- Knowledge of Archtics ticketing system, Microsoft Dynamics (KORE), and basic Excel/Word proficiency are all preferred
Physical Demands and Working Environment
While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.
- This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.
DSE Hockey Club, LP is an Equal Opportunity Employer
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