Technical Sales Representative

Position Description:

Infinite Electronics is a global supplier of electronic components serving the urgent needs of engineers through a family of highly recognized and trusted brands, offering a wide portfolio of products ready to ship, and providing world-class pre-sale technical support.

In the capacity of a Technical Sales Representative, you serve as a crucial bridge between technology and business realms, acting as a trusted intermediary connecting our state-of-the-art products with our diverse clientele. Your primary responsibilities include swiftly building rapport with customers, comprehending their technical needs, and delivering prompt and effective solutions via various channels such as inbound calls, chats, and emails. As a valuable member of our Customer Success Center, your technical proficiency will be harnessed to navigate customers through intricate product selections, specifications, and cross-references, all geared toward the ultimate objective of successfully closing sales. This role positions you at the forefront of our commitment to delivering exceptional customer experiences and contributing to the growth and success of our business.

Reporting directly to the Director of Sales and Service, this position collaborates closely with inside sales, customer service, and product management teams. The ideal candidate should demonstrate a profound sense of ownership, a keen sense of urgency, a solution-oriented mindset, collaborative spirit, and a high level of accountability.

General Duties and Responsibilities:

• Possess an in-depth understanding of the technical aspects of the products being offered, enabling effective communication with both customers and the sales team.
• Act as a technical liaison between the sales team and customers, leveraging your expertise to address complex technical inquiries and provide solutions that align with customer needs.
• Foster positive relationships by identifying customers' buying needs and delivering solutions with a sense of urgency and a customer-centric approach.
• Proactively make outbound calls to address complex technical inquiries, engage in customer discovery to understand their purchasing requirements, and facilitate discussions on additional product recommendations based on their buying history.
• Communicate and collaborate seamlessly with peers, cross-departmental teams, and cross-functional stakeholders to ensure the provision of accurate and up-to-date information both internally and to our customers.
• Stay informed about market trends, customer preferences, and emerging technologies, contributing to the development of innovative sales strategies.
• Work collaboratively to gather essential information, aiming to continually elevate our customers' experience and contribute to company strategy. Offer valuable recommendations and product feedback to identify opportunities for increased revenue.
• Consistently meet daily qualitative and quantitative targets for both individual and team performance, ensuring achievement of all objectives related to service, productivity, and quality.
• Craft insightful blog posts for our website, delving into the forefront of technology and showcasing products that pique the interest of our customer set.

Required Knowledge, Skills, Abilities and Personal Traits:

• Required qualifications include a thorough understanding of key specifications and a minimum of 2 years of practical experience either working with or selling: network equipment, cables and data interconnect, RF components, RF interconnect, fiber optics, sensors, and Internet of Things (IoT) devices.
• Must embody Infinite’s “Hedgehog behaviors” of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
• Possesses strong business acumen with a track record of demonstrated business judgment.
• Demonstrates strong communication skills, both written and verbal, along with active listening and effective interpersonal skills.
• Demonstrate computer proficiency in Microsoft Word, Excel, and Outlook with the ability to use multiple programs concurrently including CCaaS platform.
• Possesses motivation and a quick ability to learn new concepts, with a strong capacity to adapt to a dynamic and fast-paced environment.
• Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.
• Demonstrates reliability, dependability, and exceptional organizational skills, coupled with strong time management abilities.

Education and/or Experience:

• A college degree with a technology emphasis OR relevant work experience
  • 1+ years in a high paced customer facing sales or service environment.
  • 2+ years in a technical role.
• Technology related B2B experience preferred.

Physical Job Requirements:

• Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners.
• Ability to carry/lift 10 lbs.
• Sitting at a desk.

Environment: Work environment is typically an office environment located on-site during normal or extended business hours. You will work a minimum of two days a week in the office. Infinite continually reviews deployment including our work environment policy, which is subject to change at any time to serve the best interests of the business including the requirement to be on-site 5 days per week.

Accommodation: Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities, and veterans to apply.