Reliability Engineer - Markets RTB

Reliability Engineer - Markets RTB (Run the Bank)
Whippany, NJ

As a Barclays Reliability Engineer - Markets RTB, you will be the touch point between the business and the rest of the technology functions. You will play a pivotal role in the smooth operation & organization for all aspects of technology for users, with a focus on client facing, trade capture & risk applications across the Markets business. You will work closely with multitude of stakeholders including developers, traders, sales, operations, business managers to ensure system stability & drive system improvements in front office technology.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Providing end-to-end assistance for Barclays business colleagues to help drive the effectiveness and commercial strength of the franchise
• Investigating issues to provide swift solutions or ad-hoc tactical fixes, whilst also engaging with application owners to provide effective problem management and strategic resolutions
• Communicating, managing, and escalating issues and major incidents
• Interacting with colleagues in Glasgow/India/NYC, RTB/BTB teams in India/UK/USA and APAC/UK/US Business on a regular basis to improve service levels where needed
• Organizing teams and processes around real-world market events which drive volatility in the market and may impact the trading desk’s profitability if not managed closely
• Providing advisory services to the business and help teams for functional use cases and configuration of Trading and Client Facing systems
• Leading the proactive managing of business-critical real-time trading, client facing and back office systems, with a particular focus on identifying issues and potential problem areas
• Logging and tracking incidents and issues following the ITIL standards, tracking outstanding issues and working with the appropriate parties to achieve resolution

What we’re looking for:

• You must be confident to engage with business stakeholder, global colleagues, and peers in other teams
• Excellent analytical, problem solving and communication skills, and the ability to work in a pressured environment
• The successful candidate must be able to articulate how to escalate issues to groups or teams in outside of their direct reporting structure /area of responsibility
• Flexibility to deliver a consistently high level of service within a constantly changing environment with rapidly changing multiple priorities

Skills that will help you in the role:

• Two to four years of experience in a Production assistance /Trade floor support role
• VBA/scripting (Perl, python), batch scheduling (Autosys) skills would be advantageous
• Awareness of observability /Monitoring Solutions (such as ITRS, AppDynamics, ELK or similar)
• Experience in financial markets

Where will you be working?

Our next-generation workplace in Whippany allows talented, passionate, down-to-earth colleagues to connect daily. With state-of-the-art work facilities and many added features like pool tables, cafés and a gym – it’s a place you can call home. Our office is minutes away from Morristown, known for its rich history and lively modern spirit. With bustling Manhattan easily accessible and a picturesque landscape here on the doorstep, Whippany really does offer the best of both worlds.

#LI-Hybrid