Inside Sales Representative

Description

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.

Responsibilities & Expectations: TO MECHANIC

As a Customer Service Representative for IPS, you will serve as the primary contact for our customers for their industrial electrical experience—from quote through delivery for their incoming power management needs right down to the motor or pump.

• Communicate with customers and assist with deciding on electrical product requirements.
• Research and communicate with IPS vendors on parts and part delivery.
• Responsible to prepare designs, quotes and support to the customer.
• Work with Outside Technical Sales reps to address their customer’s needs.
• Motor control or panel design to support the customers applications.
• Ensure proper procedures and standards are in place to conform to CSA, ISO, EASA, and IPS Standard of Work (SOW) requirements.
• Assist in achieving financial targets set out by the Annual Operating Plan (AOP)
• Responsible for preparation of quotes, purchasing product, invoicing and unmatched customer experience (UCE).

Qualifications and Competencies:

• Technical background with electrical and/or mechanical products required
• C.E.T in electrical discipline is preferred.
• Software experience like AutoCad and Microsoft products.
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Critical attention to detail
• Excellent communication skills, both oral and written
• Ability to understand, perform and retain various job-related training
• Flexible with hours, overtime, and some weekend work

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

Integrated Power Services (IPS) is the leading North American solution provider for power management, switchgear/controls, electro-mechanical and rotating assets and all industrial electrical needs. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.

IPS defines world-class power management and controls support, electric motor and generator repair every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.

Use your experience, talent, and ambition to provide sales support for electrical products & services for industrial applications. Primary product lines include Motors and Adjustable Speed Drives (ASDs), Solid State Starters and Electric Motor Control. You are quick, motivated, an excellent communicator, computer-literate, take initiative to continually learn, well-organized & sales oriented. CET or C.Tech and CTTAM membership is an asset. This is a full-time position in an established growing company with good benefits including profit sharing.

Benefits:

• Paid Time Off
• Profit Sharing program
• RRSP Employer Match program
• On-the-job Training
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Safety shoe & glasses reimbursement
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at careers@ips.us. Please note that this email is to be used for accommodation requests, not general employment inquiries.